Job
:Operations

Primary Location
:Asia-India-Bangalore

Schedule
:Full-time

Employee Status
:Permanent

Posting Date
:10/Nov/2024, 5:46:07 AM

Unposting Date
:15/Nov/2024, 6:59:00 PM Role Responsibilities

Processes
• To handle account reconciliation activities covering Nostro account reconciliations. Internal / GL account (suspense and sundry) reconciliations. Trade / Stock and Position reconciliations. Credit Card, ATM, retail branch banking reconciliations.
• Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications. Prior experience of working with TLM (Transaction Lifecycle Management) reconciliation platform would be an added advantage.
• Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs. Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue / open reconciliation break with clear articulation of the requirement and attention from them is a must.
• Actively look for opportunities to standardize processes and assist TLs and Managers in process mapping and automation / improvement efforts.

Risk Management
• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
• Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams
• Comply with all applicable rules / regulations and Company and Group Policies.
• Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
• Assist in carrying out BCP tests.
• Assist in Department and Group related projects.