Job Description
Job : Operations
Primary Location : Asia-India-Chennai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 21/Jun/2026, 4:01:20 AM
Unposting Date : Ongoing
The Role Responsibilities
Product / Domain Knowledge
Able to perform Operations work which are straight forward and repetitive.
Has basic understanding of processes and products.
Possesses and applies basic expertise to his area of work.
Keeps up to date with changes to products and processes.
Should be aware on the process changes communicated by TL / Unit Manager.
Process Management
Able to quickly adapt to changes with regards to process, projects, etc.
To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
Deliver required output in TAT and Accuracy.
To ensure that all Instructions related to unit are processed within the agreed timeliness and accuracy as specified in the SLA with country.
Processing and decision making as per the Process Note / Departmental Operating Instructions manual and group standards as applicable.
To ensure that errors highlighted are rectified or reported on the same day of errors identified.
To report / escalate exceptions to the Supervisors.
To identify and report all exceptions on non-compliance with standard controls.
To identify and report all weaknesses inherent in the standard controls.
To report system / applications issues on time.
Capacity Planning
Possess ability to understand the work plans and organizes their own work effectively.
Able to identify sudden changes at processing level.
Raises issues when they see the task is at risk.
Completes work as assigned.
Operational Sisk Management
Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role.
Describes the fundamentals of operations risk.
Awareness on KYC related fraud / account take over fraud.
Comply with Group / Country KYC / CDD Guidelines and adhere to the relevant Controls and Checks.
Behavioural Capabilities
Precision Accuracy
Performs tasks accurately and thoroughly; double-checks the accuracy of the process.
Handle all transactions as per the laid down policies and procedures.
Able to understand what "quality work" is and should strive to contribute towards it.
Upholding the values of the Group and Company always.
Adherence to Service Level agreements and ensure to have NIL Pass 2 errors and NIL customer complaints / breaches.
To report accurate data in PS Tool and to report accurate data/MIS to the management.
Compliance with all applicable Rules / Regulations of the Company and Group Policies and adherence to the Organization’s Code of Conduct.
Client Centric
Able to create impact directly or indirectly through professional behaviour and appearance.
Understands that the action he/ she does has an impact on the customer directly or indirectly.
Understands basic customer service requirements and relates error free processing to customer service.
Responds promptly in an efficient and accurate manner as per the required TAT Communication.
Communication
Ability to communicate clearly so that understood by the recipients.
Ability to understand instructions and written documentation clearly and accurately.
Problem Resolution
Understands the situation and perform right escalations.
Being able to provide data for performing root cause of the problem.
Ability to speak up when in disagreement and opposition.
Ability to understand the existence of crisis and conflicts.
Able to work in a team with good interpersonal skills.
Managerial Capabilities
Understands and knows who the stake holders are and meets SLAs.
Able to provide timely and accurate response to queries / request raised by stakeholders.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Our Ideal Candidate
Data Entry Operator
Typing skills
Reading and comprehension
Basic banking knowledge
Role Specific Technical Competencies
Banking knowledge
Communication
Experience in retail product
System knowledge
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Primary Location : Asia-India-Chennai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 21/Jun/2026, 4:01:20 AM
Unposting Date : Ongoing
The Role Responsibilities
Product / Domain Knowledge
Able to perform Operations work which are straight forward and repetitive.
Has basic understanding of processes and products.
Possesses and applies basic expertise to his area of work.
Keeps up to date with changes to products and processes.
Should be aware on the process changes communicated by TL / Unit Manager.
Process Management
Able to quickly adapt to changes with regards to process, projects, etc.
To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
Deliver required output in TAT and Accuracy.
To ensure that all Instructions related to unit are processed within the agreed timeliness and accuracy as specified in the SLA with country.
Processing and decision making as per the Process Note / Departmental Operating Instructions manual and group standards as applicable.
To ensure that errors highlighted are rectified or reported on the same day of errors identified.
To report / escalate exceptions to the Supervisors.
To identify and report all exceptions on non-compliance with standard controls.
To identify and report all weaknesses inherent in the standard controls.
To report system / applications issues on time.
Capacity Planning
Possess ability to understand the work plans and organizes their own work effectively.
Able to identify sudden changes at processing level.
Raises issues when they see the task is at risk.
Completes work as assigned.
Operational Sisk Management
Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role.
Describes the fundamentals of operations risk.
Awareness on KYC related fraud / account take over fraud.
Comply with Group / Country KYC / CDD Guidelines and adhere to the relevant Controls and Checks.
Behavioural Capabilities
Precision Accuracy
Performs tasks accurately and thoroughly; double-checks the accuracy of the process.
Handle all transactions as per the laid down policies and procedures.
Able to understand what "quality work" is and should strive to contribute towards it.
Upholding the values of the Group and Company always.
Adherence to Service Level agreements and ensure to have NIL Pass 2 errors and NIL customer complaints / breaches.
To report accurate data in PS Tool and to report accurate data/MIS to the management.
Compliance with all applicable Rules / Regulations of the Company and Group Policies and adherence to the Organization’s Code of Conduct.
Client Centric
Able to create impact directly or indirectly through professional behaviour and appearance.
Understands that the action he/ she does has an impact on the customer directly or indirectly.
Understands basic customer service requirements and relates error free processing to customer service.
Responds promptly in an efficient and accurate manner as per the required TAT Communication.
Communication
Ability to communicate clearly so that understood by the recipients.
Ability to understand instructions and written documentation clearly and accurately.
Problem Resolution
Understands the situation and perform right escalations.
Being able to provide data for performing root cause of the problem.
Ability to speak up when in disagreement and opposition.
Ability to understand the existence of crisis and conflicts.
Able to work in a team with good interpersonal skills.
Managerial Capabilities
Understands and knows who the stake holders are and meets SLAs.
Able to provide timely and accurate response to queries / request raised by stakeholders.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Our Ideal Candidate
Data Entry Operator
Typing skills
Reading and comprehension
Basic banking knowledge
Role Specific Technical Competencies
Banking knowledge
Communication
Experience in retail product
System knowledge
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Senior Officer position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
