Job Description
The Role Responsibilities
Strategy
• Awareness and Understanding of Client Onboarding Process and Procedures.
Business
• Awareness on the Retail and Business Banking Onboarding Operations.
Processes
• Able to perform lending and liability related work which may not be straight forward and repetitive.
• Has good understanding of processes and products.
• Should possess good knowledge on CASA, CCAPL and Mortgage processes.
• Possesses and applies technical expertise to his area of work.
• Keeps up to date with changes to products and CDD, AML processes.
• Should be well-versed all onboarding products like CASA, CARDS and Loan policies and procedures.
• Able to identify opportunities to automate repetitive logic based manual activities.
• Participate in the discussion on any system changes / projects and provide inputs.
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations.
• Open to suggestions and experimentation.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• To perform the assigned activities on time with no errors.
People and Talent
• Has a good understanding of what the strategies and tactical goals of the organization.
• Able to execute given actions that will contribute towards achieving business strategies.
• Provides ground level inputs to fit for purpose plans and upward feedback as a reality check for implementation.
• Able to drive business goals among team members as per action plan and timelines percolated down.
• Builds informal relationships across units to ensure best implementation processes are used and to reduce duplication.
Risk Management
• Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk.
• Check inherent risk of product and process in the operating environment and demonstrate support for the internal program through behaviour, presentations, and discussions.
• Able to identify early warning signals and to initiate remedial action.
• Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind.
• Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement.
• Use of internal / external audit findings to further improve service excellence.
• Promote and enable a culture of audit readiness at all times in order to ensure no failed audits.
Governance
• Awareness and understanding of the regulatory framework and Group CDD Procedures and Credit policy related.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Onboarding operations to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Country Onboarding Operations, FCSU, Group CDD Operations, Risk Team
Our Ideal Candidate
• Greater than 3 years of experience in banking domain and should possess Onboarding Process Knowledge.
• Understanding all the Process terminologies used in Onboarding Products like Credit Cards / CASA / ML.
Role Specific Technical Competencies
• Solve Problems
• Spot Opportunities
• Communicate
• Collaborate
• Deliver Sustainably
• Achieve Results
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Job: Operations
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 16/Oct/2026, 3:41:42 PM
Unposting Date: 16/Nov/2026, 4:5+:00 AM
Strategy
• Awareness and Understanding of Client Onboarding Process and Procedures.
Business
• Awareness on the Retail and Business Banking Onboarding Operations.
Processes
• Able to perform lending and liability related work which may not be straight forward and repetitive.
• Has good understanding of processes and products.
• Should possess good knowledge on CASA, CCAPL and Mortgage processes.
• Possesses and applies technical expertise to his area of work.
• Keeps up to date with changes to products and CDD, AML processes.
• Should be well-versed all onboarding products like CASA, CARDS and Loan policies and procedures.
• Able to identify opportunities to automate repetitive logic based manual activities.
• Participate in the discussion on any system changes / projects and provide inputs.
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations.
• Open to suggestions and experimentation.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• To perform the assigned activities on time with no errors.
People and Talent
• Has a good understanding of what the strategies and tactical goals of the organization.
• Able to execute given actions that will contribute towards achieving business strategies.
• Provides ground level inputs to fit for purpose plans and upward feedback as a reality check for implementation.
• Able to drive business goals among team members as per action plan and timelines percolated down.
• Builds informal relationships across units to ensure best implementation processes are used and to reduce duplication.
Risk Management
• Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk.
• Check inherent risk of product and process in the operating environment and demonstrate support for the internal program through behaviour, presentations, and discussions.
• Able to identify early warning signals and to initiate remedial action.
• Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind.
• Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement.
• Use of internal / external audit findings to further improve service excellence.
• Promote and enable a culture of audit readiness at all times in order to ensure no failed audits.
Governance
• Awareness and understanding of the regulatory framework and Group CDD Procedures and Credit policy related.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Onboarding operations to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Country Onboarding Operations, FCSU, Group CDD Operations, Risk Team
Our Ideal Candidate
• Greater than 3 years of experience in banking domain and should possess Onboarding Process Knowledge.
• Understanding all the Process terminologies used in Onboarding Products like Credit Cards / CASA / ML.
Role Specific Technical Competencies
• Solve Problems
• Spot Opportunities
• Communicate
• Collaborate
• Deliver Sustainably
• Achieve Results
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Job: Operations
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 16/Oct/2026, 3:41:42 PM
Unposting Date: 16/Nov/2026, 4:5+:00 AM
💡 Quick Summary
Seeking a career-building opportunity? The Senior Officer position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
