Role Responsibilities Strategy Targeted Improvements Act as a service partner, work together with RMs, in-country IMO, Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients. Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs. Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate. Automation and Streamlining Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes. Business Deliver Excellent Service and Provide Limit Maintenance support for Corporate, Commercial & Institutional Banking (&ldquoCCIB) and Business Banking (&ldquoBB) clients business sector. Provide support to resolve technical operating problems by conducting investigations, rectifying errors. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Develop and maintain rapport with business stakeholders. Adhere to first time-right principles. Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Undertake ad-hoc duties and when delegated by Line Manager. Processes Accurate Preparation & timely Submission of Group / Regulatory Returns and other MIS and ensure error free work with no operating losses. Respond and clear queries from Checkers / Manager / Other stakeholders on a timely manner. Accurate Updating of Control Sheets. Timely escalation to Senior Management of any exception noticed related to work and environment. Monitor / Diarize / Generate Reports as per the agreed terms with in country. Ensure that entries to Customer Accounts and General Ledger Accounts are prepared and posted correctly. Any other reporting related activity asked to be performed by the Line Manager. To actively participate in BCP/DR and any other UAT. People and Talent Provide effective orientation /guidance to new Joiners on the bank&rsquos policies/procedures/processes to ensure their successful assimilation into the team and the bank. Develop and implement a personal learning plan with team manager to attain necessary competencies. Successfully complete milestones as laid out in implemented personal learning plan. Risk Management Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit. Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager. Ensure a clear and uniform approach towards implementation of the global operating