Senior Officer| Generalist| Customer Service Officer|

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• The position ensures to:

• Execute all aspects related to branch operations in a timely and effective manner

• Ensure effective customer service

• Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities

Fulfil all responsibilities in relation to

• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance

• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers

• Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & responsibilities

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions

• Process cash transactions, transfer transactions and clearing of instruments

• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits

• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard

• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.

• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience

• 2-4 years Banking Experience

Education / Preferred Qualifications

• Graduate preferably Banking/Commerce

Core Competencies

• Excellent interpersonal and communication skills

• Ability to build strong relationships with clients.

• Responsible

• Ability to meet deadlines.

• Knowledge about internal/external regulations.

Technical Competencies

• Good Computer Knowledge

Work Relationship

• Team player

• Self-motivated and takes initiative

Primary Location: India-Gujarat-Ahmedabad-eLVB

Job: Customer Service

Schedule: Regular

Employee Status:

Full-time

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Job Posting: Jul 13, 2024, 7:42:21 AM