Role Responsibilities Domain Capabilities Product / Domain Knowledge The end-to-end features and functionality of Personal Loans / Overdraft / Mortgages / BB / Credit card product to be known. Possesses interpretive knowledge on the domain and works from the operations and technology perspective. End to end understanding of the process involved including other Units To be able to understand the reason for existence of sub systems and work towards reduction of hands off between Units. To be able to assess the duplicate work arounds / layers of checking involved and work towards minimisation of these layers. Complete understanding of risk points in the product. The risk of not processing the basic transactions on EMI, Tenor, foreclosure / part payment, reversal of service tax transactions etc on time is to be understood and cascaded to the team. The segregation of transactions in TP systems which involve EOD batch processing and online processing is to be well understood to know the system functionality. Provides guidance and clarification to others on principles & products. When there is a change in process advised by Country due to change in Bank policy, Country policy etc., this is to be socialised with the entire team to ensure adherence. Explains how principles apply to work activity. To be able to interpret the local guidelines and policies and apply to the current process. Understands the structure of loans / overdraft and cards and accordingly processes transactions related to the changes required within the prescribed guidelines of the bank. Obtains feedback, develops or recommends changes to policies and procedures. Is constantly engaged with Country / Technology / various customer touchpoints and recommends changes to processes so that they could be made simple. Handles exceptions which are complex, can judge to a fair degree the consequences of the exceptions. To be able to take decisions such that there is a win-win situation even in complex situations. An awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources. To be able to look at the bigger picture where a complete understanding of the linkage to processes to various products cutting across systems / sub systems is identified to optimise the utilisation of resources. Able to relate how each one of it impacts and correlate to each other. Process Management Identify and eliminate process waste (excessive movement &