Job Description
Role Responsibilities
Domain Capabilities
Product / Domain Knowledge
Possesses in-depth understanding (end to end) on the product / process.
The end-to-end features and functionality of Personal Loans / Overdraft / Mortgages / BB / Credit card product to be known.
To be abreast of the changes advised by Country so that this is applied to the current process followed.
To be able to relate to the TP enhancements eg done to RLS, EBBS, ICM, LOS, CCMS and Cards 400 with reference to the current process followed.
To be able to suggest any enhancements to be done to the sub systems so that the work around or hands off is reduced.
Able to perform rule based technical work involving acceptable deviations and exceptions.
If the instructions provided by the Country involves decision making like checking the account for levy of late charges prior to effecting reversals etc, this is to be effectively carried out.
Ability to understand the rejects done by TP systems like RLS, ICM, EBBS, CCMS and Cards 400 and investigate the reasons for such rejects.
If the files are uploaded with a time lag, ability to understand the impact of such time lags and plan the next course of action accordingly.
Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them.
To keep in mind the customer's expectations with reference to conversion of transactions to EMI / RATE CHANGE / TENOR CHANGE / PRODUCT CHANGE.
Process Management
Able to identify opportunities to automate repetitive logic based manual activities.
To review the processes which involve routine processing with a specific set of inputs and suggest methods of automation in the TP system.
Any non-value-added activities or duplicate checking activities either manual or on
Domain Capabilities
Product / Domain Knowledge
Possesses in-depth understanding (end to end) on the product / process.
The end-to-end features and functionality of Personal Loans / Overdraft / Mortgages / BB / Credit card product to be known.
To be abreast of the changes advised by Country so that this is applied to the current process followed.
To be able to relate to the TP enhancements eg done to RLS, EBBS, ICM, LOS, CCMS and Cards 400 with reference to the current process followed.
To be able to suggest any enhancements to be done to the sub systems so that the work around or hands off is reduced.
Able to perform rule based technical work involving acceptable deviations and exceptions.
If the instructions provided by the Country involves decision making like checking the account for levy of late charges prior to effecting reversals etc, this is to be effectively carried out.
Ability to understand the rejects done by TP systems like RLS, ICM, EBBS, CCMS and Cards 400 and investigate the reasons for such rejects.
If the files are uploaded with a time lag, ability to understand the impact of such time lags and plan the next course of action accordingly.
Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them.
To keep in mind the customer's expectations with reference to conversion of transactions to EMI / RATE CHANGE / TENOR CHANGE / PRODUCT CHANGE.
Process Management
Able to identify opportunities to automate repetitive logic based manual activities.
To review the processes which involve routine processing with a specific set of inputs and suggest methods of automation in the TP system.
Any non-value-added activities or duplicate checking activities either manual or on
💡 Quick Summary
Seeking a career-building opportunity? The Senior Officer| Retail Banking Operations SNT position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.