Job Description
Role Responsibilities
Product / Domain Knowledge
• Able to perform Operations work which are straight forward and repetitive.
• Understands processes and products.
• Should possess basic knowledge of KYC Documents CDD guidelines.
• Possesses and applies basic expertise to his area of work.
• Keeps up to date with changes to products and processes.
• Should be aware on the process changes communicated by TL / Unit Manager.
Process Management
• Able to quickly adapt to changes with regards to process, projects, etc.
• To positively respond to the pace of change and able to execute given tasks and actions to meet business goals.
• Deliver required output in TAT and Accuracy.
• To ensure that all Instructions related to unit are processed within the agreed timeliness and accuracy as specified in the SLA with country.
• Processing and decision making as per the Process Note / Departmental Operating Instructions manual and group standards as applicable.
• To ensure that errors highlighted are rectified or reported on the same day of errors identified.
• To report / escalate exceptions to the Supervisors.
• To identify and report all exceptions on non-compliance with standard controls.
• To identify and report all weaknesses inherent in the standard controls.
• To report system/applications issues on time.
Capacity Planning
• Possess ability to understand the work plans and organizes their own work effectively.
• Able to identify sudden changes at processing level.
• Raises issues when they see the task is at risk.
• Completes work as assigned.
Operational risk Management
• Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role.
• Describes the fundamentals of operations risk.
• Awareness on KYC related fraud / account take over fraud.
• Comply with Group / Country KYC/CDD Guidelines and adhere to the relevant Controls and Checks.
Behavioural Capabilities
Precision Accuracy
• Performs tasks accurately and thoroughly double-checks the accuracy of the process.
• Handle all transactions as per the laid down policies and procedures.
• Able to understand what "quality work" is and should strive to contribute towards it.
• Upholding the values of the Group and Company always.
• Adherence to Service Level agreements & ensure to have NIL Pass 2 errors & NIL customer complaints/breaches.
• To report accurate data in PS Tool and to report accurate data/MIS to the management.
• Compliance with all applicable Rules / Regulations of the Company and Group Policies and adherence to the Organization&rsquos Code of Conduct.
Product / Domain Knowledge
• Able to perform Operations work which are straight forward and repetitive.
• Understands processes and products.
• Should possess basic knowledge of KYC Documents CDD guidelines.
• Possesses and applies basic expertise to his area of work.
• Keeps up to date with changes to products and processes.
• Should be aware on the process changes communicated by TL / Unit Manager.
Process Management
• Able to quickly adapt to changes with regards to process, projects, etc.
• To positively respond to the pace of change and able to execute given tasks and actions to meet business goals.
• Deliver required output in TAT and Accuracy.
• To ensure that all Instructions related to unit are processed within the agreed timeliness and accuracy as specified in the SLA with country.
• Processing and decision making as per the Process Note / Departmental Operating Instructions manual and group standards as applicable.
• To ensure that errors highlighted are rectified or reported on the same day of errors identified.
• To report / escalate exceptions to the Supervisors.
• To identify and report all exceptions on non-compliance with standard controls.
• To identify and report all weaknesses inherent in the standard controls.
• To report system/applications issues on time.
Capacity Planning
• Possess ability to understand the work plans and organizes their own work effectively.
• Able to identify sudden changes at processing level.
• Raises issues when they see the task is at risk.
• Completes work as assigned.
Operational risk Management
• Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role.
• Describes the fundamentals of operations risk.
• Awareness on KYC related fraud / account take over fraud.
• Comply with Group / Country KYC/CDD Guidelines and adhere to the relevant Controls and Checks.
Behavioural Capabilities
Precision Accuracy
• Performs tasks accurately and thoroughly double-checks the accuracy of the process.
• Handle all transactions as per the laid down policies and procedures.
• Able to understand what "quality work" is and should strive to contribute towards it.
• Upholding the values of the Group and Company always.
• Adherence to Service Level agreements & ensure to have NIL Pass 2 errors & NIL customer complaints/breaches.
• To report accurate data in PS Tool and to report accurate data/MIS to the management.
• Compliance with all applicable Rules / Regulations of the Company and Group Policies and adherence to the Organization&rsquos Code of Conduct.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Officer| SnT Non Financials position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.