Job Description
Job Purpose
• To resolve customer disputes pertaining to customer’s credit report in a timely manner
• To ensure timely and accurate submission of CIC and any Regulatory reporting
• Maintain a consistent consumer credit culture in the Bank to ensure compliance with regulatory and internal standards
Key Accountabilities
• Resolution of customer disputes received from the Bureaus and/or internal channels. Prepare and make submission for bureau corrections, as applicable
• Ensure accurate and timely submission of all Regulatory Reporting detailed below but not limited to:
• Reporting of performance of our borrower loans to the 4 Bureaus
• Reporting submissions pertaining to RBI, NHB
• Reporting of performance of our borrower loans to NeSL
• Ensure controls and processes are streamlined for all Regulatory and CIC reporting activities
• Engage proactively with key stakeholders from Business, Reporting teams, Credit Policy, Technology, Operations etc
• Support UAT of all system led changes
Job Duties & Responsibilities
• Resolution of customer disputes and related bureau corrections/reporting
• Preparation of bureau reporting files for submission to all 4 bureaus
• Conduct controls, hygiene checks to ensure accurate reporting
• Conduct monthly Quality Control checks to ensure accurate and timely reporting
• Publish regular dashboards of dispute management items
• Perform regular and ad-hoc risk reporting to consumer credit management/ line of business stakeholders and MIS preparation
• Identify opportunities/ gaps to improve data quality and existing reporting processes
• Provide UAT support for any data migration, automation or MIS platform enhancement to ensure successful implementation
Experience
At least 3-4 years of experience in financial sector with exposure to bureau complaints & CIC Reporting.
Education / Preferred Qualifications
• Degree holder, preferably in banking/Finance
• Knowledgeof strong command in Microsoft Office (Word, Excel, Powerpoint & Access)
• Good understanding and knowledge of credit cycle management (acquisition, collection & portfolio management)in a consumer credit environment preferred
• Knowledge of Python, SQL, other automation is an added advantage
Work Relationship
• Team-player with good inter-personal, communication & writing skills
• Meticulous with analytical and problem-solving skills
• Seek to understand stakeholder’s point of view and find win-win solution
• Motivated and self-driven
Primary Location
India-Maharashtra-Mumbai
Job
Analytics
Schedule
Regular
Job Type
Full-time
Job Posting
Dec 24, 2026, 9:10:28 PM
• To resolve customer disputes pertaining to customer’s credit report in a timely manner
• To ensure timely and accurate submission of CIC and any Regulatory reporting
• Maintain a consistent consumer credit culture in the Bank to ensure compliance with regulatory and internal standards
Key Accountabilities
• Resolution of customer disputes received from the Bureaus and/or internal channels. Prepare and make submission for bureau corrections, as applicable
• Ensure accurate and timely submission of all Regulatory Reporting detailed below but not limited to:
• Reporting of performance of our borrower loans to the 4 Bureaus
• Reporting submissions pertaining to RBI, NHB
• Reporting of performance of our borrower loans to NeSL
• Ensure controls and processes are streamlined for all Regulatory and CIC reporting activities
• Engage proactively with key stakeholders from Business, Reporting teams, Credit Policy, Technology, Operations etc
• Support UAT of all system led changes
Job Duties & Responsibilities
• Resolution of customer disputes and related bureau corrections/reporting
• Preparation of bureau reporting files for submission to all 4 bureaus
• Conduct controls, hygiene checks to ensure accurate reporting
• Conduct monthly Quality Control checks to ensure accurate and timely reporting
• Publish regular dashboards of dispute management items
• Perform regular and ad-hoc risk reporting to consumer credit management/ line of business stakeholders and MIS preparation
• Identify opportunities/ gaps to improve data quality and existing reporting processes
• Provide UAT support for any data migration, automation or MIS platform enhancement to ensure successful implementation
Experience
At least 3-4 years of experience in financial sector with exposure to bureau complaints & CIC Reporting.
Education / Preferred Qualifications
• Degree holder, preferably in banking/Finance
• Knowledgeof strong command in Microsoft Office (Word, Excel, Powerpoint & Access)
• Good understanding and knowledge of credit cycle management (acquisition, collection & portfolio management)in a consumer credit environment preferred
• Knowledge of Python, SQL, other automation is an added advantage
Work Relationship
• Team-player with good inter-personal, communication & writing skills
• Meticulous with analytical and problem-solving skills
• Seek to understand stakeholder’s point of view and find win-win solution
• Motivated and self-driven
Primary Location
India-Maharashtra-Mumbai
Job
Analytics
Schedule
Regular
Job Type
Full-time
Job Posting
Dec 24, 2026, 9:10:28 PM
💡 Quick Summary
Seeking a career-building opportunity? The Senior Officer, Specialist, Dispute Management and Bureau Reporting, Risk Management Group position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
