Job Description
By guiding the associates and encouraging the usage of the digitized platform, communicating the SmartQ ordering APP benefits and ease of ordering along with the linked offers from time to time.
-Drive the process by helping the associate's to download the App, training them to use the App, also helping those who are not having the App to order and pay through the different pay wallet's.
-Daily engaging with the food partner to update on any new entry in the menu items, communicating with the tech team to update the same on the App and also ensuring the push notifications and display of banners.
-Cafe LENS checklist, hygiene checklist and hourly governance checks on LENS To resolve issues and report incidents, accidents and near misses to the reporting manager.
-To promote good work culture and ensure on-time quality service.
-Meet employees and clients at cafeterias and take feedback on a regular basis.
-Ensure all displays, compliances, counters and service areas comply with company and statutory requirements.
-Ensure that all the cafeteria counters run as per the laid out OSPs.
-To check work areas during and after use and ensure all waste is removed to the appropriate collection area.
-Maintain HSE and temperature records as required and to report any variance.
-Ensure equipment is operated as per ESWP Equipment Safety Work Procedure and report any downtime to the related departments.
Skill:
-Passionate about delivering a quality service to our clients and employees.
-Good communication skills- both English and local language to enable delivering a class experience to all the employees with a positive attitude.
-Tech savvy and basic computer knowledge, passionate learner, honesty and integrity.
-Team player to lead and manage the food partner employees, self-motivated to take initiatives.
-Graduate and preferably having minimum craft course certification in food.
-2+ years of relevant experience.
Who we are and what we do:
SmartQ is a leading B2B Food-Tech company that solves complex business problems with the help of innovative solutions and cutting-edge technology.
We are an MNC - multinational company that has its presence across 14 countries with more than 600 clients and a strong family of 500+ people, Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 200 billion pounds.
Our Digital cafeteria suite transforms any conventional cafeteria into a digital one making it a Queue-less, Cashless & Contactless cafeteria. We are a customer-centric company that has developed more than 25 tech products to provide the convenience of ordering and engaging customers at their fingertips, hence enabling the world-class cafeteria experience.
While technology is the DNA of our company, Food aggregation is in our hearts.
Our Aggregation vertical helps clients by working with a diverse set of food partners who are carefully analysed & handpicked. We Nurture them to provide excellent food service with a core focus on health, safety & consistent quality. SmartQ's menu engineering ensures the likes and tastes of the client & brings the best out of the food partner resulting in the ultimate food experience at the cafeteria.
Food breaks are fun again with SmartQ
-Drive the process by helping the associate's to download the App, training them to use the App, also helping those who are not having the App to order and pay through the different pay wallet's.
-Daily engaging with the food partner to update on any new entry in the menu items, communicating with the tech team to update the same on the App and also ensuring the push notifications and display of banners.
-Cafe LENS checklist, hygiene checklist and hourly governance checks on LENS To resolve issues and report incidents, accidents and near misses to the reporting manager.
-To promote good work culture and ensure on-time quality service.
-Meet employees and clients at cafeterias and take feedback on a regular basis.
-Ensure all displays, compliances, counters and service areas comply with company and statutory requirements.
-Ensure that all the cafeteria counters run as per the laid out OSPs.
-To check work areas during and after use and ensure all waste is removed to the appropriate collection area.
-Maintain HSE and temperature records as required and to report any variance.
-Ensure equipment is operated as per ESWP Equipment Safety Work Procedure and report any downtime to the related departments.
Skill:
-Passionate about delivering a quality service to our clients and employees.
-Good communication skills- both English and local language to enable delivering a class experience to all the employees with a positive attitude.
-Tech savvy and basic computer knowledge, passionate learner, honesty and integrity.
-Team player to lead and manage the food partner employees, self-motivated to take initiatives.
-Graduate and preferably having minimum craft course certification in food.
-2+ years of relevant experience.
Who we are and what we do:
SmartQ is a leading B2B Food-Tech company that solves complex business problems with the help of innovative solutions and cutting-edge technology.
We are an MNC - multinational company that has its presence across 14 countries with more than 600 clients and a strong family of 500+ people, Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 200 billion pounds.
Our Digital cafeteria suite transforms any conventional cafeteria into a digital one making it a Queue-less, Cashless & Contactless cafeteria. We are a customer-centric company that has developed more than 25 tech products to provide the convenience of ordering and engaging customers at their fingertips, hence enabling the world-class cafeteria experience.
While technology is the DNA of our company, Food aggregation is in our hearts.
Our Aggregation vertical helps clients by working with a diverse set of food partners who are carefully analysed & handpicked. We Nurture them to provide excellent food service with a core focus on health, safety & consistent quality. SmartQ's menu engineering ensures the likes and tastes of the client & brings the best out of the food partner resulting in the ultimate food experience at the cafeteria.
Food breaks are fun again with SmartQ
💡 Quick Summary
Seeking a career-building opportunity? The Senior Operation Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
