Job Description
SC Ventures (SCV) spearheads innovation across Standard Chartered. Included in SCV s mandate will be to invest in start-up companies, promote rapid testing and implementation of new business models. Solv Vietnam is set up as an e-commerce marketplace to transform the traditional B2B supply chain to support SMEs.
As a Senior Operation Executive to processing and maintaining data and transactions in Solv platform in accuracy and timely manner. The incumbent will have the opportunity to approach and work on solutions along with our partners serving the client base. You will work with sales and products for operations of the platform.
Strategy
• Deliver the SLA to retain the committed standards of execution and delivery of ops work stream.
• Deploy the road map for the client onboarding journey in Solv.
• Deliver high level of operational excellence.
Business
• Joint accountability and responsibility for merchant onboarding.
• Accountable for customers and partners satisfaction and retention.
• Being a key contact for all matters related Solv operation in interaction with Customer and Partners across the end-to-end on-boarding and operational transactions on daily basic.
Processes
On-boarding
• Accountable for processing and managing the on-boarding process for platform users as per due diligence requirements.
• Work closely with related stakeholders such as sales, product and tech team to fulfil the process accurately and in a timely manner.
• Directly interact with customers and partners key contact to support the on-boarding process.
• Visit and support customer on-site if required.
Transactions Management
• Operate and manage the daily transaction process by interacting with related parties and update required data into the platform as per internal compliance with policies and procedures.
• Comply to agreed Turn Around Time for assigned activities as detailed in the Departmental Operating Instructions and the Service Level Agreements.
• Review and ensure the information quality of the onboarded users as per due diligence requirements.
Process Improvement
• Contribute ideas and actions to promote continuous improvement by flagging any procedural issues that impact delivery of responsibilities with suggestions improvements and work arounds.
• Participate in training and client engagement activities.
People and Talent
• Set for self-development and self-discipline.
• Open mind and work in collaboration with related parties toward operational excellent in compliance with internal policies and procedure.
Risk Management
• Execute responsibility for identifying, assessing, monitoring, controlling and mitigating risks.
Governance
• Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group s ability to remain within risk appetite is not materially threatened.
• Familiarise self with governance structures and mandatory bank processes.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the efforts to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Platform user operational contacts
• Tech Development Team
• Partnership Team
• Product Team
Other Responsibilities
• Embed Here for good and Group s brand and values in Standard Chartered Bank (Vietnam) Limited; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
• College or University degree.
• Strong tele-contact handling skills and active listening.
• Customer orientation and ability to adapt / respond to different types of personas.
• Ability to multitask, prioritize and manage time effectively.
• Proven customer service experience (Plus).
• Attention to detail.
• Computer Skills.
Role Specific Technical Competencies
• Addressing Customer Needs
• Data Gathering and Analysis
• Problem Management Process
• Customer Service Management
• Process Management
• Customer Focus
As a Senior Operation Executive to processing and maintaining data and transactions in Solv platform in accuracy and timely manner. The incumbent will have the opportunity to approach and work on solutions along with our partners serving the client base. You will work with sales and products for operations of the platform.
Strategy
• Deliver the SLA to retain the committed standards of execution and delivery of ops work stream.
• Deploy the road map for the client onboarding journey in Solv.
• Deliver high level of operational excellence.
Business
• Joint accountability and responsibility for merchant onboarding.
• Accountable for customers and partners satisfaction and retention.
• Being a key contact for all matters related Solv operation in interaction with Customer and Partners across the end-to-end on-boarding and operational transactions on daily basic.
Processes
On-boarding
• Accountable for processing and managing the on-boarding process for platform users as per due diligence requirements.
• Work closely with related stakeholders such as sales, product and tech team to fulfil the process accurately and in a timely manner.
• Directly interact with customers and partners key contact to support the on-boarding process.
• Visit and support customer on-site if required.
Transactions Management
• Operate and manage the daily transaction process by interacting with related parties and update required data into the platform as per internal compliance with policies and procedures.
• Comply to agreed Turn Around Time for assigned activities as detailed in the Departmental Operating Instructions and the Service Level Agreements.
• Review and ensure the information quality of the onboarded users as per due diligence requirements.
Process Improvement
• Contribute ideas and actions to promote continuous improvement by flagging any procedural issues that impact delivery of responsibilities with suggestions improvements and work arounds.
• Participate in training and client engagement activities.
People and Talent
• Set for self-development and self-discipline.
• Open mind and work in collaboration with related parties toward operational excellent in compliance with internal policies and procedure.
Risk Management
• Execute responsibility for identifying, assessing, monitoring, controlling and mitigating risks.
Governance
• Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group s ability to remain within risk appetite is not materially threatened.
• Familiarise self with governance structures and mandatory bank processes.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the efforts to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Platform user operational contacts
• Tech Development Team
• Partnership Team
• Product Team
Other Responsibilities
• Embed Here for good and Group s brand and values in Standard Chartered Bank (Vietnam) Limited; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
• College or University degree.
• Strong tele-contact handling skills and active listening.
• Customer orientation and ability to adapt / respond to different types of personas.
• Ability to multitask, prioritize and manage time effectively.
• Proven customer service experience (Plus).
• Attention to detail.
• Computer Skills.
Role Specific Technical Competencies
• Addressing Customer Needs
• Data Gathering and Analysis
• Problem Management Process
• Customer Service Management
• Process Management
• Customer Focus
💡 Quick Summary
Seeking a career-building opportunity? The Senior Operation Executive| Solv Vietnam position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.