Senior Operations Executive | Academics

About TeamLease Edtech (https://www.teamleaseedtech.com)

TeamLease EdTech ( formerly known as Schoolguru Eduserve) is India’s leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of India’s largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through + Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, certificate programs

Key Responsibilities:

• Handling all correspondence with Internal and external stake holders.

• Document Verification • Knowledge in Advance Excel- MIS Report (VLookup, Pivot Table etc)

• Collate the data from respective stake holders and preparing report in MS Excel.

• Liaising with Institution.

• Familiar with CRM systems and practices.

• Ensure adherence to SLAs for response and resolution times.

• Monitor the implementation of continuous improvement initiatives.

• Achieve and maintain an average response time for student queries

• Monitor the number of issues escalated to higher levels

• Identify and address potential issues before escalation..