Senior PreSales Executive

RRD - Global Outsourcing Solutions, APAC, Chennai, India

Who we are?

RRD is a leading global provider of multichannel business communications services and marketing

solutions. With more than 50,000 clients and 36,400 employees across 29 countries, RRD offers the

industry’s most comprehensive offering of solutions designed to help companies optimize customer engagement and streamline business operations across the complete customer journey.

RRD - Global Outsourcing (GO) is a premier provider of global workforce solutions. Our 8,000 employees spread across eight delivery locations deliver customized business process outsourcing (BPO) and

marketing process outsourcing (MPO) services to clients all over the world.

As a 30-year veteran in leveraging global talent, we offer a flexible platform of on-site, off-shore and near-shore resources. Our workflow experts match each task with the right talent on the right shore, enabling clients to benefit from the expertise of a global workforce, emerging technology, and process engineering. For more details, visit www.rrd.com.

Why should you choose RRD?

RRD truly believes that a great work culture is the secret sauce to ‘wow’ing our customers. Our

employees’ passion, individuality, ideas, and energy are what make us the partner-of-choice to the

biggest businesses in the world!

Come, be a part of a company that is making a difference. Discover more about life at RRD here

https://www.linkedin.com/company/rrd-globaloutsourcingsolutions-apac/life/eee65977-bd9b-418a-be69-

d11cdc9187ae/?viewAsMember=true

What you will do at RRD?

Perform various Presales or sales support activities and help Clients (Internal) on their Sales and Marketing initiatives. Focus areas:
• Reports – Will be responsible to generate, update, and circulate periodic reports, a few examples are Salesforce reports, team performance reports from project trackers, and ad hoc reports
• Implementation Management System (IMS) – End-to-end management of requests raised through IMS.
• Involves coordination with stakeholders, mailbox management, stakeholder communication management,etc.
• Content Management - To manage RRD GOC’s Content library “The Vault”. Upload, update and tag content related RRD GOC sales, marketing, and services. Proactively reaching out to stakeholders for latest content
• Research support – Secondary research support
• Support Sales team / Senior leaders on their administrative tasks such as mining information from various data sources, consolidating information from various files, updates to existing information, troubleshooting, coordinating or scheduling introductory or project discussion meetings, document formatting, etc.

What do we expect for this role?
• Excellent written and verbal communication skills
• Excellent MS Office skills - Excel (advance), PowerPoint (minimum L2 level), Word, and MS Project
• Working knowledge of DV tools like Data Studio, CRM (Salesforce)
• Excellent project management skills
• Strong research and analytical skills - Ability to research and analyze information/data, draw inferences and present findings
• Excellent interpersonal skills and the proven ability to build and maintain strong and effective relationship with the customer and internal stakeholders
• Organizational skills, adaptability and composure under pressure are equally important
• Relevant experience in PreSales with exposure to data management/MIS
• 3 to 5 years of Project Management experience in Tech and/or Marketing vertical
• Experience in direct client interaction