Job Description
The role is responsible for managing the process training strand for Online business which includes designing process training content/material and developing training execution plan, training quality assessment plan for new processes. And also deliver the process training to the new recruits. This will also include working closely with Operations and different support functions to evaluate the training needs of existing staff and conduct refreshers/training sessions to improve the overall effectiveness and efficiency of the resources/process. Additionally, evaluating trainers' performance and providing necessary coaching for development.
Designing of the training modules & Framework
- Work with Program teams to understand the policy and processes to deliver the services and design process training content/material and develop training execution plan.
- Develop training quality assessment plan to ensure the trained resources are handed over to operations.
- Ensure all learning...
Designing of the training modules & Framework
- Work with Program teams to understand the policy and processes to deliver the services and design process training content/material and develop training execution plan.
- Develop training quality assessment plan to ensure the trained resources are handed over to operations.
- Ensure all learning...
💡 Quick Summary
Seeking a career-building opportunity? The Senior Process Trainer | Online Business |4|8 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.