Role Purpose & Context

At HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare.

Responsibilities

This role will lead the designs for our On-Demand Care team, which owns the HotDoc patient experience. You and your product manager, data and engineering peers will be responsible for:

Building solutions that enables patients to access care faster by shifting from face to face appointments to online and asynchronous methods

Using design create a more engaging healthcare experience, improve accessibility and empowering patients to access the care they need more conveniently

Millions of Australians rely on our HotDoc every month and working with us has the opportunity to improve the healthcare experience of 1 in 3 Australians.

Unique value of the role

In this role, you will be designing the end-to-end experience for the patient app, from defining the problem to ideating solutions then refining designs for development. You will advocate for the user's experience by researching, interviewing patients and healthcare professionals, conducting usability tests and analysing qualitative/quantitative data and sharing your insights with the team and validating your design decisions.

As a Senior Product Designer at Hotdoc, you’ll work alongside talented product managers, engineers, business analysts and customer-facing teams to solve real problems our customers and patients face.

Key Accountabilities

Design advocate: You will lead design projects by planning and executing the design process for each project.

Voice of the user: Through research, interviews, usability tests and data analysis you will synthesise insights and share it with your team.

Collaborator: You will work closely with PMs, engineers, data analysis to deliver simple and fast solutions that engage users and meet business objectives. You will also bring in cross functional colleagues into the design process to gain alignment.

Stakeholder manager: Communicate with business stakeholders to keep them involved, informed and gain support for your designs.

End-to-end Designer: Create wireframes, prototypes and high-fidelity designs. Elevate UI design styles and components so that it’s engaging and delightful but still clear and consistent with the HotDoc brand.

Experiences, Capabilities & Qualifications

Required Experience, Capabilities & Skills

5+ years of professional Product Designer experience, preferably already in a Senior role
Experience with research, interviews, usability testing, qualitative and quantitative data analysis
Strong UI, visual and interactive skills, knowledgeable about WCAG guidelines a plus
Proficient in Figma
Strong presentation and storytelling skills
Experience with copywriting and/or marketing is a plus
Experience designing new products from ideation to product market fit, ensuring scalability
Experience working with engineers in an agile environment
Experience working in a startup or scale up environment is a bonus
Are highly empathic and committed to being an advocate for our users
Required Education / Qualifications
Degree or training in product design or related field

Why Join HotDoc?

Impact millions of lives by improving healthcare experiences
Collaborate with a passionate and driven team
Contribute to meaningful projects with real-world impact
Enjoy a dynamic, supportive, and inclusive work environment
Hybrid workers can enjoy the flexibility to work from home and work from our Melbourne CBD Office.
Access to our free Health & Wellbeing Programs
Access to a generous L&D and book budget
Parental leave program including 12 weeks paid primary caregiver pay & 6 weeks paid secondary caregiver pay.
3 x HotWeeks per year with company wide events & activities in the office for all remote and hybrid staff
Access to 8 EAP sessions per year through Uprise.
Access to Career & Strengths coaching with our in-house L&D Coach.
Dedicated Manager training & Leadership Coaching Program for developing leaders

HotDoc is a place where you can be you.

Our people are at the heart of HotDoc. We are an employee first company and recognise that we can’t provide a great patient experience, if we don’t look out for our employees.

We celebrate diversity at HotDoc and we encourage applications from all backgrounds, communities and industries, and are

committed to having a team that is made up of diverse skills, experiences and abilities.

If you would like to find out more about how we celebrate diversity, please visit https://practices.hotdoc.com.au/diversity-inclusion-belonging/