Job Description
Meet DeepL
DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.
Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.
What sets us apart
What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.
DeepL, Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe.
Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your destination.
What sets us apart
Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your destination.
Meet the team behind this journey
The Account & Team Experience Team is responsible for addressing the needs of individuals who oversee their company's DeepL accounts and the teams that utilise them. We achieve this by providing administrators with the insights they need to understand their users' behaviour via dashboards, tools to solve use cases such as granting and removing user permissions, and the ability to manage paid subscriptions. Administrators are vital to DeepL's success within their respective companies, and it is therefore crucial for DeepL's global success that we make their jobs as effortless and effective as possible.
Your responsibilities
You'll work at the intersection of enterprise customer needs and internal platform capabilities, ensuring our large customers get world-class account management while making it effortless for DeepL's product teams to build enterprise-ready features from day one.
For enterprise customers:
Own the strategy and roadmap for how large organizations onboard, manage teams, configure access, and scale DeepL usage across thousands of users
Partner with Sales, CSMs, and key accounts to understand enterprise requirements and build features that win competitive deals
Lead a collaborative team process to translate user and business needs into development requirements that drive impact
Ship features that make DeepL the obvious choice for Fortune 500 IT and procurement teams
For internal product teams:
Define and build the platform strategy for how new DeepL products (Voice, Agentic, future launches) integrate account and team management into their user experiences
Partner with product teams to understand their needs and identify reusable components, systems, and patterns that accelerate enterprise feature development across DeepL
Work closely with Design and Engineering to identify opportunities for shared UI components and patterns - partnering with our design system team to ensure consistency across DeepL products
Act as the "PM for internal customers" – understanding what teams need, building what creates leverage, and driving adoption through value, not mandates
Across both:
Own the full product lifecycle: discovery, delivery, launch, and measuring business impact
Communicate strategy clearly to diverse audiences - from C-suite customers to engineering teams
Qualities we look for
5+ years of product management experience, ideally with a mix of customer-facing B2B products and platform/internal tooling work
Strong B2B SaaS domain knowledge, ideally in account management, user/team administration, or enterprise infrastructure
Experience building products used by large enterprises (Fortune 500 scale) with complex organizational structures
Proven ability to define product strategy in ambiguous environments – you've figured out what to build, not just executed someone else's roadmap
Comfortable with high autonomy and uncertainty: You thrive when the path isn't clear and can chart a course through ambiguity
Platform thinking: You understand internal adoption challenges and know how to build platforms that teams want to use, not ones they're forced to use
Data-informed: You validate hypotheses with evidence but don't let perfect data prevent progress – you make decisions with incomplete information and learn fast
Strong communication and presentation skills, grounded in data and customer insights
What we offer
Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together.
Remote work, flexible hours: whether you're near or in our hubs in cities like Cologne, Berlin, Amsterdam, London, or prefer the comfort of your own home, you decide where your office is. We offer remote opportunities, flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements.
Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
Comprehensive health insurance: your health comes first. With our comprehensive insurance, we'll make sure you're covered from head to toe.
30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
Annual learning budget: because we never stop learning, we’ve set up an annual budget for your professional development—pick a learning path which contributes to your career development and we'll back you up.
If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!
We are an equal opportunity employer
You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.
DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.
Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.
What sets us apart
What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.
DeepL, Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe.
Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your destination.
What sets us apart
Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your destination.
Meet the team behind this journey
The Account & Team Experience Team is responsible for addressing the needs of individuals who oversee their company's DeepL accounts and the teams that utilise them. We achieve this by providing administrators with the insights they need to understand their users' behaviour via dashboards, tools to solve use cases such as granting and removing user permissions, and the ability to manage paid subscriptions. Administrators are vital to DeepL's success within their respective companies, and it is therefore crucial for DeepL's global success that we make their jobs as effortless and effective as possible.
Your responsibilities
You'll work at the intersection of enterprise customer needs and internal platform capabilities, ensuring our large customers get world-class account management while making it effortless for DeepL's product teams to build enterprise-ready features from day one.
For enterprise customers:
Own the strategy and roadmap for how large organizations onboard, manage teams, configure access, and scale DeepL usage across thousands of users
Partner with Sales, CSMs, and key accounts to understand enterprise requirements and build features that win competitive deals
Lead a collaborative team process to translate user and business needs into development requirements that drive impact
Ship features that make DeepL the obvious choice for Fortune 500 IT and procurement teams
For internal product teams:
Define and build the platform strategy for how new DeepL products (Voice, Agentic, future launches) integrate account and team management into their user experiences
Partner with product teams to understand their needs and identify reusable components, systems, and patterns that accelerate enterprise feature development across DeepL
Work closely with Design and Engineering to identify opportunities for shared UI components and patterns - partnering with our design system team to ensure consistency across DeepL products
Act as the "PM for internal customers" – understanding what teams need, building what creates leverage, and driving adoption through value, not mandates
Across both:
Own the full product lifecycle: discovery, delivery, launch, and measuring business impact
Communicate strategy clearly to diverse audiences - from C-suite customers to engineering teams
Qualities we look for
5+ years of product management experience, ideally with a mix of customer-facing B2B products and platform/internal tooling work
Strong B2B SaaS domain knowledge, ideally in account management, user/team administration, or enterprise infrastructure
Experience building products used by large enterprises (Fortune 500 scale) with complex organizational structures
Proven ability to define product strategy in ambiguous environments – you've figured out what to build, not just executed someone else's roadmap
Comfortable with high autonomy and uncertainty: You thrive when the path isn't clear and can chart a course through ambiguity
Platform thinking: You understand internal adoption challenges and know how to build platforms that teams want to use, not ones they're forced to use
Data-informed: You validate hypotheses with evidence but don't let perfect data prevent progress – you make decisions with incomplete information and learn fast
Strong communication and presentation skills, grounded in data and customer insights
What we offer
Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together.
Remote work, flexible hours: whether you're near or in our hubs in cities like Cologne, Berlin, Amsterdam, London, or prefer the comfort of your own home, you decide where your office is. We offer remote opportunities, flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements.
Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
Comprehensive health insurance: your health comes first. With our comprehensive insurance, we'll make sure you're covered from head to toe.
30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
Annual learning budget: because we never stop learning, we’ve set up an annual budget for your professional development—pick a learning path which contributes to your career development and we'll back you up.
If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!
We are an equal opportunity employer
You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Product Manager | Account & Team Experience position is now open for candidates interested in the Back Office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
