Role Purpose & Context

At HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare.

As a Senior Product Manager At HotDoc, You Will Lead Product Management Within One Of Our Dynamic Squads. Collaborate With Design, Data, And Engineering Peers, As Well As Other Teams Across The Organisation To Drive User And Business Outcomes. Some Of The Impactful Problems We Solve Include

Getting patients care faster, including shifting more care to online and asynchronous methods
Making care easier to navigate, including connecting patients to the right care from the right provider
Defining and maintaining quality and timeliness of care standards across the platform
Millions of Australians rely on HotDoc every month, and working with us offers the opportunity to improve the healthcare experience for 1 in 3 Australians.

Unique Value of the Role

As a Senior Product Manager at HotDoc, you will autonomously lead a product team to identify user value and build products that drive HotDoc's growth. This is achieved through close customer relationships, a thorough understanding of the healthcare industry, and strong stakeholder engagement. You will prioritise complex projects in collaboration with senior leadership.

Key Accountabilities

Creating exceptional user experiences on HotDoc
Leading innovation to identify new product opportunities and optimise existing products
Ensuring your squad has clear 3-12 month goals aligned with HotDoc’s vision and goals, supported by UX research and quantitative data
Maintaining close relationships with senior leadership and collaborating with designers, engineers, and PMs within the Product team
Having a thorough understanding of your area of responsibility, informed by user insights, competitor analysis, and the broader healthcare landscape
Setting quarterly goals and objectives that inspire your team and contribute meaningfully to company goals
Regularly meeting and surveying users, fostering a culture of frequent feedback within your team
Reporting the commercial impacts of your area to senior leadership and the wider business
Working with the CEO and HotDoc leadership to contribute to the long-term Product vision

Experiences, Capabilities & Qualifications

Required Experience, Capabilities & Skills

5+ years of professional and related Product Management experience
Extensive experience working in B2C products and directly with end-users
Experience with commercial modelling
Experience working with senior leadership
Experience with goal setting and reporting
Proficiency with analytics tools and working with datasets
Experience conducting product exploration and prioritisation activities
Experience working with engineers in an agile environment
High empathy and commitment to being an advocate for our users
Required Education / Qualifications
Degree or training in a field relevant to product management, technology, or design

Why Join HotDoc?

Impact millions of lives by improving healthcare experiences
Collaborate with a passionate and driven team
Contribute to meaningful projects with real-world impact
Enjoy a dynamic, supportive, and inclusive work environment
Hybrid workers can enjoy the flexibility to work from home and work from our Melbourne CBD Office.
Access to our free Health & Wellbeing Programs
Access to a generous L&D and book budget
Parental leave program including 12 weeks paid primary caregiver pay & 6 weeks paid secondary caregiver pay.
3 x HotWeeks per year with company wide events & activities in the office for all remote and hybrid staff
Access to 8 EAP sessions per year through Uprise.
Access to Career & Strengths coaching with our in-house L&D Coach.
Dedicated Manager training & Leadership Coaching Program for developing leaders.

HotDoc is a place where you can be you.

Our people are at the heart of HotDoc. We are an employee first company and recognise that we can’t provide a great patient experience, if we don’t look out for our employees.

We celebrate diversity at HotDoc and we encourage applications from all backgrounds, communities and industries, and are

committed to having a team that is made up of diverse skills, experiences and abilities.

If you would like to find out more about how we celebrate diversity, please visit https://practices.hotdoc.com.au/diversity-inclusion-belonging/