Job Description
Job details
Posted25 March 2026
SalaryNegotiable
LocationSydney
Job type Contract
Discipline Customer Experience
Reference90M0701467_1774XXXXXX
Job description
About FinXL IT
FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
The Opportunity
FinXL IT is looking for an experienced Senior Program Change Manager to join our team at a top-tier Insurance organisation. You will be at the helm of a major Motor Claims transformation designed to improve scalability and customer experience. This journey involves shifting to a new segmentation model, deep digitisation, and eventually full automation enabled by core platform upgrades and AI.
The Role
As the Senior Program Change Manager, you will lead the people side of change. You will design the overarching strategy to bundle messaging, communications, and training for diverse audiences. While you will provide high-level leadership and oversee a change team, this is a "player-coach" role where you will also lean into hands-on stream delivery.
Responsibilities
Strategic Oversight: Develop and deliver the overarching program change strategy and communication narrative.
Team Leadership: Manage and mentor a team of change resources, including a Change Manager and Learning Designer.
Impact Analysis: Aggregate and analyse change impact data across multiple streams to ensure program alignment.
Risk & Readiness: Identify and mitigate people-related risks and evaluate business readiness for "transition to BAU."
Stakeholder Engagement: Coach and influence senior leaders, working closely with the Program Manager and Execution Office.
Framework Adherence: Ensure all deliverables align with Agile practices and the established Change Delivery Framework.
Key Skills & Experience
A Senior Program Change Manager with a strong general insurance industry background and claims experience.
Minimum 6+ years of complex organisational change management experience
Demonstrated ability to lead change for large, diverse audiences in complex, ambiguous environments.
Strong capability in driving end-to-end behavioural shifts and operating model transitions.
Exceptional written and verbal skills with the ability to create high-level presentations for executive stakeholders.
A resilient "Ready for Anything" attitude with the ability to hit the ground running.
What's On Offer?
Initial 12 months' contract, with a view to extend
Located in Sydney CBD
Hybrid working arrangements (2-3 days in the office)
Drive a landmark transformation project for one of Australia's largest insurers.
Lead a talented team while staying close to the delivery of cutting-edge AI and automation initiatives.
Enjoy the support and career opportunities provided by a premier IT professional services consultancy.
Next Steps
If you have the experience to lead this transformation, please submit your CV via SEEK. Please note: Only candidates with full Australian working rights will be considered. Only shortlisted consultants will be contacted.
Job number (S4)
Posted25 March 2026
SalaryNegotiable
LocationSydney
Job type Contract
Discipline Customer Experience
Reference90M0701467_1774XXXXXX
Job description
About FinXL IT
FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
The Opportunity
FinXL IT is looking for an experienced Senior Program Change Manager to join our team at a top-tier Insurance organisation. You will be at the helm of a major Motor Claims transformation designed to improve scalability and customer experience. This journey involves shifting to a new segmentation model, deep digitisation, and eventually full automation enabled by core platform upgrades and AI.
The Role
As the Senior Program Change Manager, you will lead the people side of change. You will design the overarching strategy to bundle messaging, communications, and training for diverse audiences. While you will provide high-level leadership and oversee a change team, this is a "player-coach" role where you will also lean into hands-on stream delivery.
Responsibilities
Strategic Oversight: Develop and deliver the overarching program change strategy and communication narrative.
Team Leadership: Manage and mentor a team of change resources, including a Change Manager and Learning Designer.
Impact Analysis: Aggregate and analyse change impact data across multiple streams to ensure program alignment.
Risk & Readiness: Identify and mitigate people-related risks and evaluate business readiness for "transition to BAU."
Stakeholder Engagement: Coach and influence senior leaders, working closely with the Program Manager and Execution Office.
Framework Adherence: Ensure all deliverables align with Agile practices and the established Change Delivery Framework.
Key Skills & Experience
A Senior Program Change Manager with a strong general insurance industry background and claims experience.
Minimum 6+ years of complex organisational change management experience
Demonstrated ability to lead change for large, diverse audiences in complex, ambiguous environments.
Strong capability in driving end-to-end behavioural shifts and operating model transitions.
Exceptional written and verbal skills with the ability to create high-level presentations for executive stakeholders.
A resilient "Ready for Anything" attitude with the ability to hit the ground running.
What's On Offer?
Initial 12 months' contract, with a view to extend
Located in Sydney CBD
Hybrid working arrangements (2-3 days in the office)
Drive a landmark transformation project for one of Australia's largest insurers.
Lead a talented team while staying close to the delivery of cutting-edge AI and automation initiatives.
Enjoy the support and career opportunities provided by a premier IT professional services consultancy.
Next Steps
If you have the experience to lead this transformation, please submit your CV via SEEK. Please note: Only candidates with full Australian working rights will be considered. Only shortlisted consultants will be contacted.
Job number (S4)
💡 Quick Summary
Seeking a career-building opportunity? The Senior Program Change Manager position is now open for candidates interested in the Insurance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
