Job Description
Lead a team of RCEM
• Customer Engagement (RCEM) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.
Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team Ensure superior ground coverage of the customers mapped to VRM and ROCE team Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement NPS â€' Ensuring on ground Customer experience translates into desired NPS at a portfolio level
• Customer Engagement (RCEM) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.
Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team Ensure superior ground coverage of the customers mapped to VRM and ROCE team Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement NPS â€' Ensuring on ground Customer experience translates into desired NPS at a portfolio level
💡 Quick Summary
Seeking a career-building opportunity? The Senior Regional Customer Engagement Manager|Branch position is now open for candidates interested in the Bank Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
