Job Description
Associate Level 1
BNP Paribas India Solutions • Mumbai, Maharashtra • via Groupe BNP Paribas
Full–time
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Job description
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions a...
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IDFC FIRST Bank
Senior Relationship Manager
IDFC FIRST Bank • Mumbai, Maharashtra • via Career At IDFC First Bank
+ days ago
Full–time
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Job description
Job Requirements
Job Requirements
Job Description
Job Title – Senior Relationship Manager
Business Unit – Government Banking Group
Function – Government Banking Group
Job Purpose:
The role entails building deep relationships with clients including government bodies, quasi-judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role bearer is primarily a first touchpoint for clients for resolution of issues. The role bearer has a responsibility to increase customer penetration across current account, Retail Asset, Government Banking products contributing to achieving the larger organizational objectives of the bank.
Roles & Responsibilities:
• Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice
• Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade of Government Banking Group
• Tie up with financial institutions to share revenue sources and realize synergies
• This role further entails the responsibility of understanding client needs, business and sector characteristics
• Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies
• Responsible for accurate and timely KYC, ensuring compliance and risk categorization
• The role bearer is accountable for customer acquisition of high value, high ticket size accounts after due diligence
• Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
• Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
• Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients
• Perform credit analysis as mandated by RBI
• Gather and leverage market intelligence to incorporate best practices
• Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals
• Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes
• Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance
• Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business
Managerial & Leadership Responsibilities:
• Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
• Attract and retain best-in-class talent for key roles in their reporting structure
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
Educational Qualifications:
Graduate - Any
Post Graduate – MBA Finance
Experience:
12+ Years of relevant Government Banking experience
💡 Quick Summary
Seeking a career-building opportunity? The Senior Relationship Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
