Job Description
Job opening for leadership role in Medical-Devices operations with one of the reputed MNC.
Min exp: 14 yrs
Location: Kolkata
- End to end ops exp in Medical devices /surgical Equipments/HospitalEquipments/ HLS/ Life-science/ Pharmacovigilance/HLS domain.
- Good Years of industry exposure specially in the field of Healthcare & Life Sciences, such as PV,
- Clinical Trials, Medical Underwriting, virtual Pharma, Pharma regulatory affairs etc.
- Manage service levels for LOB and take steps for continuous improvement.
- Ensure compliance to SOW, MSA
- Prepare review decks and front end weekly/monthly/quarterly reviews
- Meet revenue and margin targets
- Lead project management for new business ramp and other new initiatives, as needed.
- Conduct weekly internal reviews with DRs and drive outlier management within the process
- Team member appraisal for DRs and ensure adherence for the team
- Capacity planning in coordination with WFM
- Manage other delivery related activities
- Ensure high CSAT for the LOB
- Drive business value for customer & continuous process improvement initiatives
- Participate in interviewing process for external interviews, IPPs and IJPs
- Act as a compliance/risk champion for the process and lead CMMI initiatives
- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet
- Customer needs with a focus on business process improvement and customer relations
- As part of a customer team, help to marry business capabilities, processes and objectives to the customers requirements on a global scale.
- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet customer needs with a focus on business process improvement and customer relations
- Staff Motivation, Performance appraisal of team members and counseling for performance and capability building in conformance with goals
- Responsible for managing attendance, performance improvement plan and incentives for the team
- Track and analyze the top defects of the team to identify the training needs for the team
- Ensure attrition targets are met, people management, growth, retention, regular skip meetings
- Drive adherence to company policies and floor policy
- Ensure audit readiness for the account at all times.
Min exp: 14 yrs
Location: Kolkata
- End to end ops exp in Medical devices /surgical Equipments/HospitalEquipments/ HLS/ Life-science/ Pharmacovigilance/HLS domain.
- Good Years of industry exposure specially in the field of Healthcare & Life Sciences, such as PV,
- Clinical Trials, Medical Underwriting, virtual Pharma, Pharma regulatory affairs etc.
- Manage service levels for LOB and take steps for continuous improvement.
- Ensure compliance to SOW, MSA
- Prepare review decks and front end weekly/monthly/quarterly reviews
- Meet revenue and margin targets
- Lead project management for new business ramp and other new initiatives, as needed.
- Conduct weekly internal reviews with DRs and drive outlier management within the process
- Team member appraisal for DRs and ensure adherence for the team
- Capacity planning in coordination with WFM
- Manage other delivery related activities
- Ensure high CSAT for the LOB
- Drive business value for customer & continuous process improvement initiatives
- Participate in interviewing process for external interviews, IPPs and IJPs
- Act as a compliance/risk champion for the process and lead CMMI initiatives
- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet
- Customer needs with a focus on business process improvement and customer relations
- As part of a customer team, help to marry business capabilities, processes and objectives to the customers requirements on a global scale.
- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet customer needs with a focus on business process improvement and customer relations
- Staff Motivation, Performance appraisal of team members and counseling for performance and capability building in conformance with goals
- Responsible for managing attendance, performance improvement plan and incentives for the team
- Track and analyze the top defects of the team to identify the training needs for the team
- Ensure attrition targets are met, people management, growth, retention, regular skip meetings
- Drive adherence to company policies and floor policy
- Ensure audit readiness for the account at all times.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Role | Operations | Medical Devices|Life Sciences Domain | BPO position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.