Job Description
Qualifications
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area
Benefits
The salary range for this position is $68,000 to $82,000 annually
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
The compensation and benefits information is provided as of the date of this posting
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law
Responsibilities
Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals
Leading Room Operations Team
Verifies that goals are being translated to the team as they relate to guest tracking and productivity
Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff
Leads specific team while assisting with meeting or exceeding property goals
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths
Sets clear expectations, with the General Manager, for the team
Verifies that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
Managing Property Rooms Operations Function(s)
Follows property specific second effort and recovery plan
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
Takes proactive approaches when dealing with employee concerns
Extends professionalism and courtesy to employees at all times
Communicates/updates all goals and results with employees
Meets semiannually with staff on a one-to-one basis
Schedules the team against guest and hours/occupied room goals
Monitors compliance with standards and procedures
Performs hourly job functions as needed
Providing Exceptional Customer Service
Provides excellent customer service by being readily available/approachable for all guests
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Takes proactive approaches when dealing with guest concerns
Extends professionalism and courtesy to guests at all times
Responds timely to customer service department request
Verifies all team members meet or exceed all hospitality requirements
Managing Profitability
Performs required annual Quality audit with General Manager (GM) & Regional Director (RD)
Verifies that a viable key control program is in place
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Conducting Human Resources Activities
Interviews and assists in making hiring decisions
Promotes both Guarantee of Fair Treatment and Open Door policies
Verifies that orientations for new team members are thorough and completed in a timely fashion
Job description
Job Number 2416XXXXXX
Job Category Rooms & Guest Services Operations
Location Marriott Stanton South Beach, 161 Ocean Drive, Miami Beach, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education And Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
• Leads specific team while assisting with meeting or exceeding property goals.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.
• Sets clear expectations, with the General Manager, for the team.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Schedules the team against guest and hours/occupied room goals.
• Monitors compliance with standards and procedures.
• Performs hourly job functions as needed.
Providing Exceptional Customer Service
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies all team members meet or exceed all hospitality requirements.
Managing Profitability
• Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).
• Verifies that a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
The salary range for this position is $68,000 to $82,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area
Benefits
The salary range for this position is $68,000 to $82,000 annually
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
The compensation and benefits information is provided as of the date of this posting
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law
Responsibilities
Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals
Leading Room Operations Team
Verifies that goals are being translated to the team as they relate to guest tracking and productivity
Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff
Leads specific team while assisting with meeting or exceeding property goals
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths
Sets clear expectations, with the General Manager, for the team
Verifies that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
Managing Property Rooms Operations Function(s)
Follows property specific second effort and recovery plan
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
Takes proactive approaches when dealing with employee concerns
Extends professionalism and courtesy to employees at all times
Communicates/updates all goals and results with employees
Meets semiannually with staff on a one-to-one basis
Schedules the team against guest and hours/occupied room goals
Monitors compliance with standards and procedures
Performs hourly job functions as needed
Providing Exceptional Customer Service
Provides excellent customer service by being readily available/approachable for all guests
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Takes proactive approaches when dealing with guest concerns
Extends professionalism and courtesy to guests at all times
Responds timely to customer service department request
Verifies all team members meet or exceed all hospitality requirements
Managing Profitability
Performs required annual Quality audit with General Manager (GM) & Regional Director (RD)
Verifies that a viable key control program is in place
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Conducting Human Resources Activities
Interviews and assists in making hiring decisions
Promotes both Guarantee of Fair Treatment and Open Door policies
Verifies that orientations for new team members are thorough and completed in a timely fashion
Job description
Job Number 2416XXXXXX
Job Category Rooms & Guest Services Operations
Location Marriott Stanton South Beach, 161 Ocean Drive, Miami Beach, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education And Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
• Leads specific team while assisting with meeting or exceeding property goals.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.
• Sets clear expectations, with the General Manager, for the team.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Schedules the team against guest and hours/occupied room goals.
• Monitors compliance with standards and procedures.
• Performs hourly job functions as needed.
Providing Exceptional Customer Service
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies all team members meet or exceed all hospitality requirements.
Managing Profitability
• Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).
• Verifies that a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
The salary range for this position is $68,000 to $82,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Rooms Operations Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Miami Beach offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.