Job Description
Role/Job Title: Senior Sales Manager (CASA)
Business: Retail Liabilities
Function/ Department: 'Branch Banking
Place of work: Delhi/NCR, Uttar Pradesh, Uttarakhand,Rajasthan,Chandigarh, Punjab, Haryana, Jammu and Shimla.
Roles & Responsibilities:
a) Mentoring a team of Acquisition Managers
b) Identifying prospects for acquisition of potential customers for assets products thus generating fee-based revenues
c) Ensuring Sales Acquisition Process is followed including market coverage
d) Activating Clients on digital platforms, transactions, thereby responsible for building account float and meeting assigned targets
e) Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team
f) Responsible of timely resolution of customer queries
g) Ensuring right level of staffing in the branch
h) Maintaining low team attrition
i) Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms
j) Recommend process changes in order to improve service efficiency and quality across the branch network
k) Monitor the growth and execution as per the defined business plan'
Secondary Responsibilities:
a) Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank
b) Working on Key Central Initiatives and seeking regular referrals from existing customers
c) Collaborating with other team members and support functions to provide products and service offerings to customers
Managerial & Leadership Responsibilities:
a) Attract and retain best-in-class talent for key roles in their reporting structure
b) Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
c) Enable teams to drive growth targets by providing necessary support and guidance
Key Success Metrics:
NTB acquisitions, Increasing customer share of wallet by deepening and cross selling
Business: Retail Liabilities
Function/ Department: 'Branch Banking
Place of work: Delhi/NCR, Uttar Pradesh, Uttarakhand,Rajasthan,Chandigarh, Punjab, Haryana, Jammu and Shimla.
Roles & Responsibilities:
a) Mentoring a team of Acquisition Managers
b) Identifying prospects for acquisition of potential customers for assets products thus generating fee-based revenues
c) Ensuring Sales Acquisition Process is followed including market coverage
d) Activating Clients on digital platforms, transactions, thereby responsible for building account float and meeting assigned targets
e) Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team
f) Responsible of timely resolution of customer queries
g) Ensuring right level of staffing in the branch
h) Maintaining low team attrition
i) Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms
j) Recommend process changes in order to improve service efficiency and quality across the branch network
k) Monitor the growth and execution as per the defined business plan'
Secondary Responsibilities:
a) Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank
b) Working on Key Central Initiatives and seeking regular referrals from existing customers
c) Collaborating with other team members and support functions to provide products and service offerings to customers
Managerial & Leadership Responsibilities:
a) Attract and retain best-in-class talent for key roles in their reporting structure
b) Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
c) Enable teams to drive growth targets by providing necessary support and guidance
Key Success Metrics:
NTB acquisitions, Increasing customer share of wallet by deepening and cross selling
💡 Quick Summary
Seeking a career-building opportunity? The Senior Sales Manager |CASA position is now open for candidates interested in the Bank Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
