Strategic/ Managerial Responsibilities

NA

Core Responsibilities

Market Assessment and Business Development

§ Accountable for achieving sales target through Direct efforts or through assigned relationships (DST /DSA's)

§ Takes initiative to understand consumers, competition and current market conditions and help identify new business opportunities.

§ Works towards maintaining and enhancing relationships with key customer accounts and prospective customers to ensure business continuity and growth under overall supervision of the Leaders

Revenue Generation

§ Identifies new sales opportunities and leveraging a knowledge sector driven relationship approach to enhance sales and revenue generation through new and existing customers for achievement of established targets and objectives.

§ Works closely with the Collections team in providing support for resolution of delinquent cases

§ Works on providing timely resolution of all discrepancies raised during application processing

Relationship Management

§ Works on managing relationships to drive cross sell business through various initiatives across branches & channels.

§ Works on identifying and acquiring of new client/ DST/ DSA relationships under the supervision of the leaders

§ Maintains good relationships with the customers and responds to stated requirements of both internal/ external stakeholders by keeping a solution oriented mindset

Documentation and Compliance

§ Completes all documentation and other requirements to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance.

§ Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required

People Management or Self-Management Responsibilities

§ Defines performance goals at the start of the year to the team and ensures that the goals are monitored and achieved during the course of the year

§ Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.

§ Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.

§ Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

Risk and Internal Control Responsibilities

§ Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks

§ Executes the established internal control systems and compiles relevant information for departmental audits, as necessary