Job Description
Job Title: Senior Service Delivery Manager
Role Profile
Our Service Delivery Managers perform a varied role. They are our technology ambassadors working to support our business functions with their corporate technology needs. They work with the business to understand strategy, supply and demand, service quality and business process and help develop delivery framework to meet delivery expectations.
They use their business process mapping and analysis skills to help translate business strategy into business process management transformation roadmaps and help agree the technology deliverables / scope. They will work with Project Management and Delivery SMEs to ensure the technology we delivery aligns to the business strategy and customer expectations.
During Operations they will work with our Operations and Service Management team to formalise operational delivery plans and agree targets operational targets (KPI's)
This position requires someone to think independently and work well with others. This is a chance to make an immediate impact in our efforts to integrate platforms from our two legacy organizations. It is an opportunity to work for a great and growing company with smart people on best-in-class systems that are used by some of the largest enterprises worldwide.
As a SDM you will have opportunities to lead projects across the project lifecycle to ensure delivery that is on time, in budget and within scope. You should have the ability to deliver high-quality work, while collaborating and brainstorming with other creative, knowledgeable, and dedicated colleagues in a dynamic, high-energy environment. Strong planning, organization and time management skills are key along with the ability to handle multiple complex projects at any one time.
Key Responsibilities
• Business Planning – begin eliciting business requirements and modelling processes (as-is/to-be, using Business Processing Mapping), recording in standard documentation, and socializing the project with leadership and other technology teams (i.e., Architecture, DevOps, Service Management)
• Supporting Senior Stakeholders to understand the business strategy and create Business Process Management Transformation Roadmaps and document technology deliverables.
• Definition and Design – facilitate workshops to evolve scope, gather detailed requirements, develop use cases, and begin visualizing the end result, using standard tools and techniques
• Ensure scope is well understood and documented and risk management processes are in place
• Manages project workstreams throughout the project lifecycle delivering results that meet the success parameters stated in the business case and ensuring full-service delivery.
• Ensures all projects adhere to LSEG Group Standards for project methodology, governance, and risk management
• Work with Solutions Architect in defining potential technology solutions and ensuring adherence to architectural principles
• Collaborate with business and functional leads to socialise technology projects and obtain cross functional approvals from Legal, Group Risk, Compliance, LCH Ltd/LCH SA,
• Operations and Service Management – Ensure smooth transition to Support, agree SLA/KPI
• Where appropriate sits within the scrum team (If Agile project)
• Support product owner on maintaining the backlog
• Perform due diligence on user stories to ensure that they include all of the relevant detail as per definition of ready
• Work with stakeholders to ensure that the priorities for each sprint/release are understood
• Agree test script / service acceptance
Candidate Profile / Key Skills
• Previous experience programme / project management and in team co-ordination / management
• Demonstrable experience working throughout a project lifecycle, engaging with various stakeholders, and managing and/or reviewing appropriate project documentation
• Strong experience in business analysis / business process mapping and ideation techniques
• Business Process Management
• Process Excellence / Process Discovery / Process Design and Implementation
• Stakeholder Management
• Operational Excellence
• Benchmarking & KPI Monitoring
• Degree in Computer Science or related technical field or equivalent experience
• Proven training in software development lifecycle or methodologies
• Good background in SaaS and knowledge of technology estates
• Understanding of Agile
• High level of proficiency with MS Office applications
• Project Management qualification by a recognizable institution is a plus (e.g., PRINCE2, APM),
• Certification in Business Analysis, by a recognizable institution is a plus
• Experience in large investment banking or financial services organisations is a plus
• Lean Six Sigma Methodologies a plus
Soft Skills:
• Strong Planning, organisational and stakeholder holder management, with confidence to challenge preconceptions of outcomes and solutions
• Good communication, presentation, documentation, and customer engagement skills with proven ability to work effectively with all organisational levels
• Global experience – working successfully with teams in multiple locations simultaneously
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, ****** orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice
Role Profile
Our Service Delivery Managers perform a varied role. They are our technology ambassadors working to support our business functions with their corporate technology needs. They work with the business to understand strategy, supply and demand, service quality and business process and help develop delivery framework to meet delivery expectations.
They use their business process mapping and analysis skills to help translate business strategy into business process management transformation roadmaps and help agree the technology deliverables / scope. They will work with Project Management and Delivery SMEs to ensure the technology we delivery aligns to the business strategy and customer expectations.
During Operations they will work with our Operations and Service Management team to formalise operational delivery plans and agree targets operational targets (KPI's)
This position requires someone to think independently and work well with others. This is a chance to make an immediate impact in our efforts to integrate platforms from our two legacy organizations. It is an opportunity to work for a great and growing company with smart people on best-in-class systems that are used by some of the largest enterprises worldwide.
As a SDM you will have opportunities to lead projects across the project lifecycle to ensure delivery that is on time, in budget and within scope. You should have the ability to deliver high-quality work, while collaborating and brainstorming with other creative, knowledgeable, and dedicated colleagues in a dynamic, high-energy environment. Strong planning, organization and time management skills are key along with the ability to handle multiple complex projects at any one time.
Key Responsibilities
• Business Planning – begin eliciting business requirements and modelling processes (as-is/to-be, using Business Processing Mapping), recording in standard documentation, and socializing the project with leadership and other technology teams (i.e., Architecture, DevOps, Service Management)
• Supporting Senior Stakeholders to understand the business strategy and create Business Process Management Transformation Roadmaps and document technology deliverables.
• Definition and Design – facilitate workshops to evolve scope, gather detailed requirements, develop use cases, and begin visualizing the end result, using standard tools and techniques
• Ensure scope is well understood and documented and risk management processes are in place
• Manages project workstreams throughout the project lifecycle delivering results that meet the success parameters stated in the business case and ensuring full-service delivery.
• Ensures all projects adhere to LSEG Group Standards for project methodology, governance, and risk management
• Work with Solutions Architect in defining potential technology solutions and ensuring adherence to architectural principles
• Collaborate with business and functional leads to socialise technology projects and obtain cross functional approvals from Legal, Group Risk, Compliance, LCH Ltd/LCH SA,
• Operations and Service Management – Ensure smooth transition to Support, agree SLA/KPI
• Where appropriate sits within the scrum team (If Agile project)
• Support product owner on maintaining the backlog
• Perform due diligence on user stories to ensure that they include all of the relevant detail as per definition of ready
• Work with stakeholders to ensure that the priorities for each sprint/release are understood
• Agree test script / service acceptance
Candidate Profile / Key Skills
• Previous experience programme / project management and in team co-ordination / management
• Demonstrable experience working throughout a project lifecycle, engaging with various stakeholders, and managing and/or reviewing appropriate project documentation
• Strong experience in business analysis / business process mapping and ideation techniques
• Business Process Management
• Process Excellence / Process Discovery / Process Design and Implementation
• Stakeholder Management
• Operational Excellence
• Benchmarking & KPI Monitoring
• Degree in Computer Science or related technical field or equivalent experience
• Proven training in software development lifecycle or methodologies
• Good background in SaaS and knowledge of technology estates
• Understanding of Agile
• High level of proficiency with MS Office applications
• Project Management qualification by a recognizable institution is a plus (e.g., PRINCE2, APM),
• Certification in Business Analysis, by a recognizable institution is a plus
• Experience in large investment banking or financial services organisations is a plus
• Lean Six Sigma Methodologies a plus
Soft Skills:
• Strong Planning, organisational and stakeholder holder management, with confidence to challenge preconceptions of outcomes and solutions
• Good communication, presentation, documentation, and customer engagement skills with proven ability to work effectively with all organisational levels
• Global experience – working successfully with teams in multiple locations simultaneously
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, ****** orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice
💡 Quick Summary
Seeking a career-building opportunity? The Senior Service Delivery Manager position is now open for candidates interested in the Delivery Boy Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Delivery Boy Jobs is a plus.
