Senior Service Engineer / Service Manager

Job Title: Senior Service Engineer / Service Manager

Location: Ahmedabad, Gujarat

Company Overview

Fivebro Water Services Private Limited, with over 30 years in the industry, is India’s leading water treatment company. Specializing in high-quality components for water and wastewater treatment, the company is dedicated to ensuring quality and customer satisfaction. With a workforce of 201-500, Fivebro operates from its headquarters in Ahmedabad, Gujarat, in the Water, Waste, Steam, and Air Conditioning Services industry.

Job Overview

Fivebro Water Services Private Limited seeks a dedicated Senior Service Engineer Service Manager to join our team in Ahmedabad. This is a full-time, senior-level position requiring a candidate with up to 5 years of experience. The ideal candidate will have expertise in water treatment and customer relationship management, contributing significantly to both technical projects and client satisfaction.

Qualifications and Skills

• Ability to oversee complex water treatment projects, ensuring successful execution and client satisfaction.

• Proven experience in managing and leading technical teams, fostering collaboration and efficiency.

• Highly skilled in troubleshooting technical issues, providing timely and effective solutions.

• Expertise in preventive maintenance strategies to ensure the longevity and reliability of systems.

• Proficient in project management to ensure timely and within-budget project completion.

• Must have strong customer relationship management skills to maintain high levels of client satisfaction (Mandatory skill).

• Essential knowledge in all aspects of water treatment technology and processes (Mandatory skill).

• Capability to adapt and thrive in a fast-paced, dynamic work environment.

Roles and Responsibilities

• Lead and manage water treatment service projects, ensuring alignment with company standards and client expectations.

• Develop and maintain strong relationships with clients, ensuring their needs are anticipated and met.

• Identify, troubleshoot, and resolve complex technical issues promptly and efficiently.

• Implement and advocate for preventive maintenance strategies to optimize service effectiveness.

• Coordinate with cross-functional teams to promote seamless service delivery and high customer satisfaction.

• Maintain up-to-date knowledge of the latest industry standards and technologies.

• Provide mentorship and guidance to junior engineers and technical staff.

• Create detailed reports that communicate project status, challenges, and solutions to stakeholders.