Senior Service Operations Manager

Reference Code:

JR-0000056421

Join us as a Senior Service Operations Manager and become a driving force behind digital transformation at the bank—simplifying customer journeys and enhancing their overall experience.

This is a multi-year Digital transformation programme within the bank. You will be part of the Global Technology Service Management (GTSM), specifically in the CB&P division, focused on the Barclays Digital Platform (XDP). In this role, you’ll oversee important services and be part of the wider service delivery team supporting the team in overseeing key service management functions. You’ll collaborate closely with development teams and colleagues across multiple business units.

To be successful as a Senior Service Operations Manager, you should have experience with

Demonstrable Stakeholder Management & Supply Chain Management – Technical (Application & Infrastructure)

Understanding SRE Principles and experience in Governance on incident/problem/change (IPC) Management

Risk & Control and Strategic Thinking

Some other highly valued skills may include

Good understanding on Digital Technology and architecture

Previous experience of delivery

A people leader

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

Location is Radbroke, Knutsford

Purpose of the role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.