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ABOUT THE HIRING PROCESS:

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• JOB TYPE: Freelance, Contract Position (no agencies/C2C - see notes below)
• LOCATION: Remote - India (Time Zone: IST/SLST | Partial overlap)
• HOURLY RANGE: Our client is looking to pay $25 – $50/hr
• ESTIMATED DURATION: 40h/week - Long term

THE OPPORTUNITY

Requirements
• Expert level (8+ years) engineer who can design highly-scalable and performant micro-services and storage layers using common frameworks, languages, and cloud infrastructure - preferably Python, GCP, PostgreSQL
• Able to convert design into code fluently without oversight.
• Able to speak to complexity around data structures, algorithms and software design.
• Good SQL and NoSQL skills.
• Experience in building microservices & REST APIs
• Experience in cloud object stores like S3, Google Cloud Storage, and containers like Docker.
What you’ll be working on

Overview of the role:

Our client is dedicated to improving the experience of today's Support professionals while helping companies serve and retain their customers through intelligent escalations, proactive interactions, and problem resolutions. In order to serve their customers in a way that enables them to serve their users, we are currently seeking a customer-centric, energetic, and highly motivated individual to join the Elevate Engineering Team. This engineer will be responsible for building and scaling their Elevate product, which is an AI-powered QA module that replaces spreadsheets and manual reviews with unbiased analyses of 100% of conversations at scale. This is an exciting opportunity for someone looking to take ownership of breaking down product requirements into beautiful and simple experiences for customers.

How your work will support our client's growth:
• Write reusable, testable, well-structured, and modular code primarily in Python to create multi tenant services capable of processing millions of records, Terabyte scale data per month with SLA end to end latency.
• Collaborate with Product, Customer Success, and other Engineering teams.
• Participate in scrum activities to plan, develop and release working software.
• Work across the engineering team to help define the technical roadmap for the team
• Scope, develop, test, and support engineering needs of their product initiatives.
• Recommend tools and best practices to help build a transparent engineering culture.
• Mentor other engineers, helping them pick up strong software engineering practices
• Use a CI/CD based software development model in an Agile environment (Jira) with end-to-end ownership of code delivery.
• General knowledge of relevant technologies and cloud services and the experience to know what to use when and where to build highly performant and scalable systems.