Job Description
NICE Systems
Support Enigneer
NICE Systems • Maharashtra • via Indeed
2 days ago
Full–time
No Degree Mentioned
Apply on Indeed
Job description
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions.
How will you make an impact?
• Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s.
• Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Evaluate documented resolutions and analyses trends for ways to prevent repeated future problems.
• Prioritize, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer.
• Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies.
• Identify and learn appropriate software applications used and supported by the Company.
• Administer support/system maintenance activities in accordance with instructions provided by the Customer Support Team Leader and Management.
• Assist and/or provide guidance to junior members of the team.
• May need to participate in the weekend/On Call support coverage.
Have you got what it takes?
Strong knowledge of Windows, Linux , Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues.
• Experience with building and maintaining databases for query and problem tracking.
• Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2.
• Experience of supporting Web based applications.
• Working knowledge of administrating UNIX, Linux or Windows servers.
• Working knowledge of Relational Database principles and methodologies.
• Proven experience with troubleshooting principles.
• Able to develop and interpret technical documentation for training and end user procedures.
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
You will have an advantage if you also have
• Extensive product knowledge/or ability to develop trough training and knowledge transfer (Training will be provided).
• Good understanding of the NICE goals and objectives.
• Good understanding or NICE solutions
• Working knowledge of software development principles would be advantageous.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID- 6253
Reporting into: Tech Manager
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, ****** orientation or any other category protected by law.
Report this listing
NICE Systems
AmbitionBox
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Glassdoor
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2.8K reviews
Indeed
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13 reviews
nice.com
More jobs at NICE Systems
See web results for NICE Systems
Splunk
Senior Software Engineer (backend) for Data Platform
Splunk • Bengaluru, Karnataka • via LinkedIn
1 day ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Role Summary
Splunk AppDynamics, a leader in observability solutions for both cloud and on-premises environments, empowers customers with end-to-end visibility across their entire application ecosystems, cloud, on-premises, or hybrid. Our team is dedicated to developing, maintaining, and supporting SaaS and on-premises offerings within the observability product suite.
We're looking for a Senior Software Engineer to build upon our application and data platform as we continue to innovate on application observability. We move fast and iterate quickly. We are passionate about solving customers’ problems. We have ambitious goals to build best-of-its-kind products. You will help the team win in a fast-growing market. If you are passionate about innovation and embrace the challenge of working on highly scalable systems that handle large volumes of data, this position is for you.
Meet the Team (Optional)
Data platform is the heart of the AppDynamics architecture. We process more than 100 billion data packets per day, more than 5 peta byte of data flows through our platform. We are in 8 regions having 40 clusters of 7000 nodes. We ingest, process and store all the data that power the dashboards that our customers rely on for observing their infrastructure and their applications.
What you'll get to do
• Design and build highly scalable solutions
• Work with a team of exceptionally capable and dedicated peers, all the way from engineering to product management and customer support
• Work in an open environment, work together to get things done and adapt to the team's changing needs
• Leverage technologies including Kafka, ElasticSearch, Docker, and Kubernetes across different cloud environments like AWS and Azure
Must-have Qualifications
• 7+ years of full-stack developer experience in designing and developing highly scalable, distributed applications, products, and services.
• Strong proficiency in Java programming language.
• Strong proficiency in data structures, algorithms, threads, concurrent programming
• Extensive knowledge of SQL and at least one relational database engine MySQL. Hands on experience in RDS or NoSQL (Dynamo, MongoDB) is a big plus
• Understanding of microservices design with expertise in Dockers and Kubernetes.
• Strong communication skills, both verbal and written. Ability to multi-task and adapt quickly to changing requirements, scope, and priorities.
• Optimize data pipelines, storage systems, and query engines for performance and efficiency.
• Work closely with product teams, data engineers, software developers, and product managers to deliver on business goals.
• Mentor team members in architecture principles, coding best practices, and system design.
• Ensure robust monitoring, logging, and alerting systems for proactive issue detection and resolution.
• Support CI/CD processes and automate testing for data systems
• Stay abreast of emerging trends in big data, machine learning, and distributed systems to recommend innovative solutions.
Nice-to-have Qualifications
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
• Added advantage of having an experience in working on Cloud Observability Space.
• experience of other languages like python, etc
• experience of front-end technologies
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, ****** orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Support Enigneer
NICE Systems • Maharashtra • via Indeed
2 days ago
Full–time
No Degree Mentioned
Apply on Indeed
Job description
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions.
How will you make an impact?
• Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s.
• Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Evaluate documented resolutions and analyses trends for ways to prevent repeated future problems.
• Prioritize, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer.
• Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies.
• Identify and learn appropriate software applications used and supported by the Company.
• Administer support/system maintenance activities in accordance with instructions provided by the Customer Support Team Leader and Management.
• Assist and/or provide guidance to junior members of the team.
• May need to participate in the weekend/On Call support coverage.
Have you got what it takes?
Strong knowledge of Windows, Linux , Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues.
• Experience with building and maintaining databases for query and problem tracking.
• Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2.
• Experience of supporting Web based applications.
• Working knowledge of administrating UNIX, Linux or Windows servers.
• Working knowledge of Relational Database principles and methodologies.
• Proven experience with troubleshooting principles.
• Able to develop and interpret technical documentation for training and end user procedures.
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
You will have an advantage if you also have
• Extensive product knowledge/or ability to develop trough training and knowledge transfer (Training will be provided).
• Good understanding of the NICE goals and objectives.
• Good understanding or NICE solutions
• Working knowledge of software development principles would be advantageous.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID- 6253
Reporting into: Tech Manager
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, ****** orientation or any other category protected by law.
Report this listing
NICE Systems
AmbitionBox
3.6/5
4+6 reviews
Glassdoor
3.+/5
2.8K reviews
Indeed
3.8/5
13 reviews
nice.com
More jobs at NICE Systems
See web results for NICE Systems
Splunk
Senior Software Engineer (backend) for Data Platform
Splunk • Bengaluru, Karnataka • via LinkedIn
1 day ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Role Summary
Splunk AppDynamics, a leader in observability solutions for both cloud and on-premises environments, empowers customers with end-to-end visibility across their entire application ecosystems, cloud, on-premises, or hybrid. Our team is dedicated to developing, maintaining, and supporting SaaS and on-premises offerings within the observability product suite.
We're looking for a Senior Software Engineer to build upon our application and data platform as we continue to innovate on application observability. We move fast and iterate quickly. We are passionate about solving customers’ problems. We have ambitious goals to build best-of-its-kind products. You will help the team win in a fast-growing market. If you are passionate about innovation and embrace the challenge of working on highly scalable systems that handle large volumes of data, this position is for you.
Meet the Team (Optional)
Data platform is the heart of the AppDynamics architecture. We process more than 100 billion data packets per day, more than 5 peta byte of data flows through our platform. We are in 8 regions having 40 clusters of 7000 nodes. We ingest, process and store all the data that power the dashboards that our customers rely on for observing their infrastructure and their applications.
What you'll get to do
• Design and build highly scalable solutions
• Work with a team of exceptionally capable and dedicated peers, all the way from engineering to product management and customer support
• Work in an open environment, work together to get things done and adapt to the team's changing needs
• Leverage technologies including Kafka, ElasticSearch, Docker, and Kubernetes across different cloud environments like AWS and Azure
Must-have Qualifications
• 7+ years of full-stack developer experience in designing and developing highly scalable, distributed applications, products, and services.
• Strong proficiency in Java programming language.
• Strong proficiency in data structures, algorithms, threads, concurrent programming
• Extensive knowledge of SQL and at least one relational database engine MySQL. Hands on experience in RDS or NoSQL (Dynamo, MongoDB) is a big plus
• Understanding of microservices design with expertise in Dockers and Kubernetes.
• Strong communication skills, both verbal and written. Ability to multi-task and adapt quickly to changing requirements, scope, and priorities.
• Optimize data pipelines, storage systems, and query engines for performance and efficiency.
• Work closely with product teams, data engineers, software developers, and product managers to deliver on business goals.
• Mentor team members in architecture principles, coding best practices, and system design.
• Ensure robust monitoring, logging, and alerting systems for proactive issue detection and resolution.
• Support CI/CD processes and automate testing for data systems
• Stay abreast of emerging trends in big data, machine learning, and distributed systems to recommend innovative solutions.
Nice-to-have Qualifications
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
• Added advantage of having an experience in working on Cloud Observability Space.
• experience of other languages like python, etc
• experience of front-end technologies
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, ****** orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Software Engineer (backend) for Data Platform position is now open for candidates interested in the Work from home Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
