Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary:
Payments Partner Experience is a 24x7 dedicated triage and live-support team responsible for over 1 billion transactions per month supporting PayPal, Braintree, Venmo and over 70+ external ecosystem partners. This team triages over 300+ issues per month ensuring that the proper team and external vendors are engaged for service restoration. We operate the world's best payments platform supporting bank, card, rewards, and PayPal balance transactions utilizing an extensive worldwide network of external real-time payment processing partners. Payments Partner Experience team is looking for a strong and well-rounded engineer with an investigative mind, great troubleshooting/debugging skills and strong customer focus with experience in the payments eco-system. You will be responsible for quickly and accurately triaging reported production issues. You will partner with engineering colleagues and PayPal partners to bring rapid resolution to production issues and restore customer functionality. A success profile will have a strong sense of ownership of the application stack, great analytical and problem solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to details. You should be able to work independently and within a team. This role includes a week-long on-call shift once per month to ensure 24x7 support. This position is based in Chennai and may require travel of up to 15% to PayPal locations (North America and infrequently to international offices).
Job Description:
Your way to impact
Core Responsibilities include but are not limited to the following:
• Triage and troubleshoot issues for PayPal products and applications on the live site.
• Collaborate with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
• Engage in automation of daily activities that drive operational excellence and
ensure highly productive operating procedures.
• Build and maintain strong relationships with cross vertical teams such as Product Management, Product Development, Site Reliability and Operations.
• Provide and/or review daily, weekly, and quarterly platform goals/metrics to stakeholders.
• Weekend and after-hours support, on a rotating schedule, is required.
Job Requirements
The ideal candidate should have most of the following requirements:
• 6-10+ years of experience in software product development.
• Ability to drive communication with external partners, processors, and vendors
• Strong time management skills and ability to work on concurrent assignments with different priorities.
• Excellent problem-solving skills
• Experience in developing, troubleshooting/debugging complex multi-tier applications
• Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products.
• Experience in operational detection/monitoring activities and exposure to P0/P1 incident management activities
• Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders.
• Handle escalations and represent SRE while interfacing with PayPal Command Center, MTS/CSTS, Release Management, Release Engineering and problem management.
• Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers.
• Provide valuable Issue Intelligence for the major issues: By Identifying applications, monitoring, process, and product gaps and propose [short-term] implement solutions to address them. Drive long term solutions with technology/product teams when appropriate.
• Proactive in suggesting permanent solutions for various site related issues.
• Identifies opportunities for engineer productivity improvements or directions and evangelizes them successfully.
• Work well within a team and contribute effectively to the success of those that they interact with regularly.
• Proven ability to step up and lead by managing team workload and task prioritization.
• Develop strong working relationships across levels and functions. Facilitate problem diagnosis and resolution in relevant areas.
• Work with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
• Interact and participate with the various PD organizations in forums such as conferences and workshop.
• Proficiency in object-oriented programming language, Java (preferred) or C++
• Experience with SQL, Tableau, Unix/Linux, Git, Jira, Service Now
• Scripting languages (Shell, Perl, Python, Javascript) a plus
• Strong verbal and written communication skills
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, ****** orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-1+ protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-1+ vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
REQ ID R00+6261
Job Description Summary:
Payments Partner Experience is a 24x7 dedicated triage and live-support team responsible for over 1 billion transactions per month supporting PayPal, Braintree, Venmo and over 70+ external ecosystem partners. This team triages over 300+ issues per month ensuring that the proper team and external vendors are engaged for service restoration. We operate the world's best payments platform supporting bank, card, rewards, and PayPal balance transactions utilizing an extensive worldwide network of external real-time payment processing partners. Payments Partner Experience team is looking for a strong and well-rounded engineer with an investigative mind, great troubleshooting/debugging skills and strong customer focus with experience in the payments eco-system. You will be responsible for quickly and accurately triaging reported production issues. You will partner with engineering colleagues and PayPal partners to bring rapid resolution to production issues and restore customer functionality. A success profile will have a strong sense of ownership of the application stack, great analytical and problem solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to details. You should be able to work independently and within a team. This role includes a week-long on-call shift once per month to ensure 24x7 support. This position is based in Chennai and may require travel of up to 15% to PayPal locations (North America and infrequently to international offices).
Job Description:
Your way to impact
Core Responsibilities include but are not limited to the following:
• Triage and troubleshoot issues for PayPal products and applications on the live site.
• Collaborate with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
• Engage in automation of daily activities that drive operational excellence and
ensure highly productive operating procedures.
• Build and maintain strong relationships with cross vertical teams such as Product Management, Product Development, Site Reliability and Operations.
• Provide and/or review daily, weekly, and quarterly platform goals/metrics to stakeholders.
• Weekend and after-hours support, on a rotating schedule, is required.
Job Requirements
The ideal candidate should have most of the following requirements:
• 6-10+ years of experience in software product development.
• Ability to drive communication with external partners, processors, and vendors
• Strong time management skills and ability to work on concurrent assignments with different priorities.
• Excellent problem-solving skills
• Experience in developing, troubleshooting/debugging complex multi-tier applications
• Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products.
• Experience in operational detection/monitoring activities and exposure to P0/P1 incident management activities
• Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders.
• Handle escalations and represent SRE while interfacing with PayPal Command Center, MTS/CSTS, Release Management, Release Engineering and problem management.
• Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers.
• Provide valuable Issue Intelligence for the major issues: By Identifying applications, monitoring, process, and product gaps and propose [short-term] implement solutions to address them. Drive long term solutions with technology/product teams when appropriate.
• Proactive in suggesting permanent solutions for various site related issues.
• Identifies opportunities for engineer productivity improvements or directions and evangelizes them successfully.
• Work well within a team and contribute effectively to the success of those that they interact with regularly.
• Proven ability to step up and lead by managing team workload and task prioritization.
• Develop strong working relationships across levels and functions. Facilitate problem diagnosis and resolution in relevant areas.
• Work with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
• Interact and participate with the various PD organizations in forums such as conferences and workshop.
• Proficiency in object-oriented programming language, Java (preferred) or C++
• Experience with SQL, Tableau, Unix/Linux, Git, Jira, Service Now
• Scripting languages (Shell, Perl, Python, Javascript) a plus
• Strong verbal and written communication skills
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, ****** orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-1+ protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-1+ vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
REQ ID R00+6261
💡 Quick Summary
Seeking a career-building opportunity? The Senior Software Engineer position is now open for candidates interested in the Software Developer Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.