Job Description
ABOUT TEMENOS
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
Understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, class room training and training material available on the knowledge collateral(s). Primary responsibility will be to facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.
KEY RESPONSIBILITIES
• Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
• When identified as a bug, do comprehensive documentation including product analysis of defect ,elaborating the root cause and possible resolution for the defect.
• Provide additional information that would help Development team to fix and test the problem effectively.
• In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement .
• Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• Contribute to Knowledgebase through FAQ’s
SKILLS & EXPERIENCE
• Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools has fair chance of getting integrated to Core product
• Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.
WHY TEMENOS
• You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
• You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
• You will be part of a team that values integrity; we support each other and keep our promises.
• You will be able to work freely, flexibility and can be your authentic self; we champion diversity.
• You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
• You will experience what we call – Temenosity!
We value applications from people from all walks of life; if you are excited to be
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
Understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, class room training and training material available on the knowledge collateral(s). Primary responsibility will be to facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.
KEY RESPONSIBILITIES
• Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
• When identified as a bug, do comprehensive documentation including product analysis of defect ,elaborating the root cause and possible resolution for the defect.
• Provide additional information that would help Development team to fix and test the problem effectively.
• In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement .
• Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• Contribute to Knowledgebase through FAQ’s
SKILLS & EXPERIENCE
• Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools has fair chance of getting integrated to Core product
• Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.
WHY TEMENOS
• You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
• You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
• You will be part of a team that values integrity; we support each other and keep our promises.
• You will be able to work freely, flexibility and can be your authentic self; we champion diversity.
• You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
• You will experience what we call – Temenosity!
We value applications from people from all walks of life; if you are excited to be
💡 Quick Summary
Seeking a career-building opportunity? The Senior Software Engineer | RFT 5 position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
