Job Description
Department of Customer Service
Reference number
req50427
Occupation
Management & Business Support, Professional, Purchasing & Supply Logistics, Tender Process/Evaluation, Content Management
Work type
Full-Time
Location
Sydney - West, Sydney City
Salary Information
$149,739 - $173,174+ super
Closing date
15 April 2026 at 10:00am
Senior Sourcing Manager, Ongoing opportunity based in Sydney CBD, Gosford or Parramatta + hybrid working options available
The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual to provide high quality leadership to its DCS Procurement Team.
The successful applicant will support DCS Procurement by leading and managing a team to deliver the procurement and sourcing process ensuring compliance with relevant legislative and regulatory requirements, to achieve best value for money and meet stakeholder expectation and business objectives.
This role will provide a range of specialised strategic sourcing advice and services to agencies within the Department. The team supports digital transformation in NSW Gov and is focussed on ICT and Professional Services procurement amongst other categories.
This position involves working in a fast-paced procurement environment with the opportunity to grow and develop in a supportive and collaborative team. The right applicant will be a team player willing to hit the ground running, who can work independently and be client focused.
Benefits
Fantastic ongoing clerk grade 11/12 Opportunity
Salary range: $149,739 - $173,174+ super, commensurate with experience
Flexible working arrangements with two days in office at either Gosford, Parramatta or Sydney
State of the art offices
Wellbeing programs and resources available
Excellent career development and learning development opportunities
Discounted Gym Memberships and Employee Assistance Programs
About Us
This is an exciting opportunity to work in our DCS Procurement Team which services the DCS portfolio. The team sits within the Finance Division of DCS, reporting to the Chief Financial Officer for DCS.
DCS Procurement has three functions within the team: Business Partnering, Sourcing, and Centre of Excellence. This role sits within the Sourcing team and reports directly to the Chief Procurement Officer.
Your responsibilities will include:
Lead and manage the team to deliver best value for money in procurement and sourcing activities adhering to Government processes, procedures, and priorities to meet stakeholder expectations and achieve organisational objectives
Identify and manage commercial, contractual, operational, financial, reputational, ethical and supply chain risks consolidating opportunities for improvement and innovation to minimise negative impacts on sourcing objectives
Lead negotiations on high impact, complex supply arrangements and contract issues to deliver improved efficiencies, cost savings and high-quality procurement outcomes
Oversee and manage end to end contract management activities including uplifting teams’ capability in delivering best practice customer service and stakeholder engagement to achieve the delivery of contractual obligation to agreed standards
Provide expert, strategic advice to key customers and stakeholders on all aspects of procurement to encourage innovative practices and support the delivery of business and policy directions
Lead the development of evidence-based procurement strategies, policies and processes to achieve quality and continuity of supply, procurement savings and improved business outcomes
About you:
You are genuinely passionate about procurement with demonstrable experience delivering excellence in commercial outcomes, sustainable procurement and brokering value for our customers and communities of NSW. This role would suit an expert with experience in a complex procurement environment and perhaps an industry with regulatory frameworks. You will understand expectations set by the Chief Procurement Officer and be able to operate at a high level of autonomy and hold yourself accountable for the quality, integrity and value of service provided.
Some of your attributes include:
Demonstrated extensive experience at a senior or executive level in the complex organisation delivering specialist and expert advice
A leader who will mentor and engage their team while maintaining a great employee experience
An analytical thinker who can think outside the box to solve complex problems
A flexible worker who can adjust their capabilities to suit a variety of stakeholders
The go to person for reading and interpreting legislation in simple terms
Thrives around people, working towards collaborative relationships with internal and external stakeholders
A strong background in public policy, preferably in the regulatory space
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
What we need from you:
To start your journey towards becoming our Senior Sourcing Manager, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 10am Wednesday 15th April
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact nicole.turner@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req50427
Occupation
Management & Business Support, Professional, Purchasing & Supply Logistics, Tender Process/Evaluation, Content Management
Work type
Full-Time
Location
Sydney - West, Sydney City
Salary Information
$149,739 - $173,174+ super
Closing date
15 April 2026 at 10:00am
Senior Sourcing Manager, Ongoing opportunity based in Sydney CBD, Gosford or Parramatta + hybrid working options available
The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual to provide high quality leadership to its DCS Procurement Team.
The successful applicant will support DCS Procurement by leading and managing a team to deliver the procurement and sourcing process ensuring compliance with relevant legislative and regulatory requirements, to achieve best value for money and meet stakeholder expectation and business objectives.
This role will provide a range of specialised strategic sourcing advice and services to agencies within the Department. The team supports digital transformation in NSW Gov and is focussed on ICT and Professional Services procurement amongst other categories.
This position involves working in a fast-paced procurement environment with the opportunity to grow and develop in a supportive and collaborative team. The right applicant will be a team player willing to hit the ground running, who can work independently and be client focused.
Benefits
Fantastic ongoing clerk grade 11/12 Opportunity
Salary range: $149,739 - $173,174+ super, commensurate with experience
Flexible working arrangements with two days in office at either Gosford, Parramatta or Sydney
State of the art offices
Wellbeing programs and resources available
Excellent career development and learning development opportunities
Discounted Gym Memberships and Employee Assistance Programs
About Us
This is an exciting opportunity to work in our DCS Procurement Team which services the DCS portfolio. The team sits within the Finance Division of DCS, reporting to the Chief Financial Officer for DCS.
DCS Procurement has three functions within the team: Business Partnering, Sourcing, and Centre of Excellence. This role sits within the Sourcing team and reports directly to the Chief Procurement Officer.
Your responsibilities will include:
Lead and manage the team to deliver best value for money in procurement and sourcing activities adhering to Government processes, procedures, and priorities to meet stakeholder expectations and achieve organisational objectives
Identify and manage commercial, contractual, operational, financial, reputational, ethical and supply chain risks consolidating opportunities for improvement and innovation to minimise negative impacts on sourcing objectives
Lead negotiations on high impact, complex supply arrangements and contract issues to deliver improved efficiencies, cost savings and high-quality procurement outcomes
Oversee and manage end to end contract management activities including uplifting teams’ capability in delivering best practice customer service and stakeholder engagement to achieve the delivery of contractual obligation to agreed standards
Provide expert, strategic advice to key customers and stakeholders on all aspects of procurement to encourage innovative practices and support the delivery of business and policy directions
Lead the development of evidence-based procurement strategies, policies and processes to achieve quality and continuity of supply, procurement savings and improved business outcomes
About you:
You are genuinely passionate about procurement with demonstrable experience delivering excellence in commercial outcomes, sustainable procurement and brokering value for our customers and communities of NSW. This role would suit an expert with experience in a complex procurement environment and perhaps an industry with regulatory frameworks. You will understand expectations set by the Chief Procurement Officer and be able to operate at a high level of autonomy and hold yourself accountable for the quality, integrity and value of service provided.
Some of your attributes include:
Demonstrated extensive experience at a senior or executive level in the complex organisation delivering specialist and expert advice
A leader who will mentor and engage their team while maintaining a great employee experience
An analytical thinker who can think outside the box to solve complex problems
A flexible worker who can adjust their capabilities to suit a variety of stakeholders
The go to person for reading and interpreting legislation in simple terms
Thrives around people, working towards collaborative relationships with internal and external stakeholders
A strong background in public policy, preferably in the regulatory space
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
What we need from you:
To start your journey towards becoming our Senior Sourcing Manager, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 10am Wednesday 15th April
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact nicole.turner@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Senior Sourcing Manager position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.