Job Description
Full Job Description
Role/Job Title:
Sr. Specialist Bot Development
Business:
Transformation Projects - Customer Experience
Function/ Department:
Customer Experience
Place of work:
Mumbai/Hyderabad
Job Purpose:
Responsible of developing and contributing towards digital transformation via chatbot & Voice bot and ensure highest level of customer experience. Roles & Responsibilities:
Roles & Responsibilities:
Primary Responsibilities
Gather requirements, design flows and write final content for Voice bots, virtual assistants, chatbots, IVT and omni-channel conversational interfaces
Research and analyze intents and associated customer journeys
Work directly with cross functional team to build and iterate on the designs
Design end-to-end conversational interactions, including what can go wrong, and how
Analyze dialogues and user interaction with live bot/assistants and make recommendations for improving user experience
Play a pivotal and creative role in designing conversations and understand the values of human emotions
Secondary Responsibilities:
Planning a script and understand how conversation flows from Start point to End point
Key Success Metrics:
Containments/outcome of the bot and enhanced customer experience.
Role/Job Title:
Sr. Specialist Bot Development
Business:
Transformation Projects - Customer Experience
Function/ Department:
Customer Experience
Place of work:
Mumbai/Hyderabad
Job Purpose:
Responsible of developing and contributing towards digital transformation via chatbot & Voice bot and ensure highest level of customer experience. Roles & Responsibilities:
Roles & Responsibilities:
Primary Responsibilities
Gather requirements, design flows and write final content for Voice bots, virtual assistants, chatbots, IVT and omni-channel conversational interfaces
Research and analyze intents and associated customer journeys
Work directly with cross functional team to build and iterate on the designs
Design end-to-end conversational interactions, including what can go wrong, and how
Analyze dialogues and user interaction with live bot/assistants and make recommendations for improving user experience
Play a pivotal and creative role in designing conversations and understand the values of human emotions
Secondary Responsibilities:
Planning a script and understand how conversation flows from Start point to End point
Key Success Metrics:
Containments/outcome of the bot and enhanced customer experience.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Specialist|Bot Development position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
