As a Senior Support Analyst, you will play a critical role in ensuring the smooth operation of our business applications. You’ll be instrumental in providing high-quality support and maintenance, managing vendor relationships, and contributing to system enhancements. Your expertise will drive customer satisfaction and support the overall performance of our IT operations.

Key Responsibilities:
• Support and Maintenance: Provide ongoing support for ERP systems, CRM applications, and other business applications. Ensure all systems are running efficiently and effectively.
• Vendor Management: Liaise with vendors for updates, patches, and issue resolution, maintaining strong professional relationships.
• User Support and Training: Assist end-users with system issues and conduct training sessions to improve user proficiency.
• System Optimization: Identify and implement system enhancements to meet the evolving needs of the organization.
• Documentation: Maintain detailed documentation of system configurations, procedures, and support resolutions.