Job Description
At Sonder, we help organisations improve the health, safety and wellbeing of their people, empowering them to be at their best. Our mobile app provides immediate, 24/7 support to our members from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives our customers the insights they need to act on tomorrow's wellbeing challenges today.
Founded in 2017, Sonder has rapidly expanded with operations in Australia, New Zealand, and the UK. After a highly successful Series B capital raise in August 2022, we are scaling globally to make a positive impact on our customers and their people. Our approach is both technology-driven and human centred aiming to transform workplace wellbeing with accessible, preventive care.
900,000+ eligible members across multiple countries
200 + team members, as well as an on-the-ground responder network
Partnerships with major corporations, education providers, and government agencies
Join Sonder's mission to deliver timely and effective global support, and contribute to empowering people to be at their best.
About the role
Reporting into the Director of Clinical Services, you'll be responsible for building, supporting, and developing Sonder's Mental Health Clinical teams. This role combines clinical safety and quality, clinical leadership, clinical operations, service development and innovation. As the clinical leader for our Psychology, Counselling and Social Work teams, you will drive clinical quality, team growth and service expansion while ensuring the highest standards of evidence based care, within the framework of our brief intervention model for our members.
This is a unique opportunity to shape the future of digital mental health service delivery at scale. You will be the clinical expert to lead a multidisciplinary team of mental health practitioners, establish best practice frameworks, foster a culture of clinical excellence and continuous learning, and directly influence the mental health outcomes of over 1,000,000+ members across Australia, New Zealand (ANZ) Clinical oversight as an advisor in UK only as per PII authority.
The team is structured to deliver high quality accessible and scalable mental health support through a brief intervention and stepped care model. The position relies on influence, working collaboratively with the operational leads to align service delivery with clinical best practice while maintaining efficient operations.
As the Lead Psychologist you will bring both clinical expertise and leadership in:
Clinical Supervision & Development: Provide regular clinical supervision, mentoring and professional development to build capability to safely and effectively deliver the Sonder Model of care across all teams.
Recruitment & Onboarding: Support recruitment for clinical roles, co-designing onboarding pathways, and building a high performing team culture.
Service Innovation: Continuously improving clinical pathways, introducing evidence based interventions and maintaining professional relationships across the Third Party Provider Network.
Collaborative Leadership: Partnering with the Director of Clinical Services, Practice Managers, Quality Assurance Manager, Partnership Manager and multidisciplinary teams to align clinical strategy with operational goals and metrics.
Who are we looking for?
The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.
What you bring to the team:
Minimum 8 years clinical experience which includes:
evidence based, person centred and recovery focused formulation, treatment planning and delivery across a variety of presentations, cohorts and cultural backgrounds.
multidisciplinary case collaboration and dual 'customer' stakeholder management
Experience in telehealth or virtual services
Experience delivering Psycho-education to customers in virtual environment
Tertiary degrees recognised by the Australian Health Practitioners Regulation Agency (AHPRA) constituting sufficient qualification for registration as a psychologist
Unrestricted Registration with AHPRA as a Psychologist, with Board Approved Supervisor Status (or currently undergoing Board Supervision training)
Influencing without authority; Effectively supports operational leaders and teams in aligning service delivery with clinical best practices, fostering buy-in through credibility, persuasion, and collaboration.
Communicates clearly and assertively at all levels, including in remote settings, translating clinical expertise into actionable guidance.
Cultivates strong relationships within multidisciplinary teams, including non-clinical leads, to ensure shared understanding and aligned priorities.
Proven ability to build strong, positive relationships across multidisciplinary teams, including non-clinical team leads, fostering shared understanding and alignment of priorities.
Demonstrates strong organisational skills and exceptional time management, capable of handling multiple complex workflows and competing demands effectively.
Why join Sonder?
At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.
Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
$1000 annual contribution as part of your development plan + 2 days of study leave
Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder's success.
Salary packaging novated leasing.
Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
Free coffee on Tuesdays and catered lunch on Thursdays (Sydney office).
Team social fund to connect with your team, plus monthly company wide social events.
Dog-friendly office.
Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.
Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, ****** orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.
Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC
#LI-Hybrid
Return
Founded in 2017, Sonder has rapidly expanded with operations in Australia, New Zealand, and the UK. After a highly successful Series B capital raise in August 2022, we are scaling globally to make a positive impact on our customers and their people. Our approach is both technology-driven and human centred aiming to transform workplace wellbeing with accessible, preventive care.
900,000+ eligible members across multiple countries
200 + team members, as well as an on-the-ground responder network
Partnerships with major corporations, education providers, and government agencies
Join Sonder's mission to deliver timely and effective global support, and contribute to empowering people to be at their best.
About the role
Reporting into the Director of Clinical Services, you'll be responsible for building, supporting, and developing Sonder's Mental Health Clinical teams. This role combines clinical safety and quality, clinical leadership, clinical operations, service development and innovation. As the clinical leader for our Psychology, Counselling and Social Work teams, you will drive clinical quality, team growth and service expansion while ensuring the highest standards of evidence based care, within the framework of our brief intervention model for our members.
This is a unique opportunity to shape the future of digital mental health service delivery at scale. You will be the clinical expert to lead a multidisciplinary team of mental health practitioners, establish best practice frameworks, foster a culture of clinical excellence and continuous learning, and directly influence the mental health outcomes of over 1,000,000+ members across Australia, New Zealand (ANZ) Clinical oversight as an advisor in UK only as per PII authority.
The team is structured to deliver high quality accessible and scalable mental health support through a brief intervention and stepped care model. The position relies on influence, working collaboratively with the operational leads to align service delivery with clinical best practice while maintaining efficient operations.
As the Lead Psychologist you will bring both clinical expertise and leadership in:
Clinical Supervision & Development: Provide regular clinical supervision, mentoring and professional development to build capability to safely and effectively deliver the Sonder Model of care across all teams.
Recruitment & Onboarding: Support recruitment for clinical roles, co-designing onboarding pathways, and building a high performing team culture.
Service Innovation: Continuously improving clinical pathways, introducing evidence based interventions and maintaining professional relationships across the Third Party Provider Network.
Collaborative Leadership: Partnering with the Director of Clinical Services, Practice Managers, Quality Assurance Manager, Partnership Manager and multidisciplinary teams to align clinical strategy with operational goals and metrics.
Who are we looking for?
The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.
What you bring to the team:
Minimum 8 years clinical experience which includes:
evidence based, person centred and recovery focused formulation, treatment planning and delivery across a variety of presentations, cohorts and cultural backgrounds.
multidisciplinary case collaboration and dual 'customer' stakeholder management
Experience in telehealth or virtual services
Experience delivering Psycho-education to customers in virtual environment
Tertiary degrees recognised by the Australian Health Practitioners Regulation Agency (AHPRA) constituting sufficient qualification for registration as a psychologist
Unrestricted Registration with AHPRA as a Psychologist, with Board Approved Supervisor Status (or currently undergoing Board Supervision training)
Influencing without authority; Effectively supports operational leaders and teams in aligning service delivery with clinical best practices, fostering buy-in through credibility, persuasion, and collaboration.
Communicates clearly and assertively at all levels, including in remote settings, translating clinical expertise into actionable guidance.
Cultivates strong relationships within multidisciplinary teams, including non-clinical leads, to ensure shared understanding and aligned priorities.
Proven ability to build strong, positive relationships across multidisciplinary teams, including non-clinical team leads, fostering shared understanding and alignment of priorities.
Demonstrates strong organisational skills and exceptional time management, capable of handling multiple complex workflows and competing demands effectively.
Why join Sonder?
At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.
Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.
$1000 annual contribution as part of your development plan + 2 days of study leave
Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder's success.
Salary packaging novated leasing.
Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
Free coffee on Tuesdays and catered lunch on Thursdays (Sydney office).
Team social fund to connect with your team, plus monthly company wide social events.
Dog-friendly office.
Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.
Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, ****** orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.
Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC
#LI-Hybrid
Return
💡 Quick Summary
Seeking a career-building opportunity? The Senior Support Centre Psychologist position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
