Senior Systems / Escalation Engineer

Full job description

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About Us & The Role:

We’re a U.S.-based Managed Services Provider (MSP) helping businesses stay secure, productive, and connected. Our culture is built on care, innovation, integrity, and teamwork. We’re looking for a Senior Systems/Network Engineer with strong MSP experience to lead complex troubleshooting, manage advanced infrastructures, and drive improvements across networks, servers, and cloud environments. This is a long-term opportunity where your expertise will make

a big impact.

Responsibilities

Lead and resolve high-level infrastructure issues

Configure and manage firewalls, switches, VPNs, and security appliances

Improve and manage backup, disaster recovery, and business continuity solutions

Administer Microsoft 365, Azure AD, and virtualization platforms (VMware, Hyper-V)

Optimize monitoring and RMM tools (DattoRMM or similar)

Automate tasks using PowerShell or equivalent scripting

Respond to critical alerts and perform required maintenance

Collaborate with U.S.-based teams, improving processes and documentation

Qualifications

10+ years in a senior technical role within an MSP or IT support organization

Extensive expertise in Windows Server, Active Directory, Azure, and Microsoft 365

Strong networking skills: firewalls, VLANs, routing, VPNs, switching

Experience with backup/disaster recovery (Datto, Veeam, etc.)

Solid background in virtualization (VMware, Hyper-V)

Citrix Studio, Proofpoint and Mimecast

Familiarity with PSA/RMM tools (Autotask, ConnectWise, DattoRMM, N-central)

Knowledge of security best practices for mid-market environments

Excellent communication skills with both technical and non-technical audiences

Proven ability to lead under pressure while driving long-term improvements

Why Join Us

Above-market pay for top talent

Full-time, stable role with growth potential

Work with advanced technologies in challenging environments

Supportive team culture where your contributions are valued