Job Description
About the Role
Team member will be working as application technical Support role and owns the incident and problem management process in production environment for critical payment processing applications. Candidate will have continuous vigil/monitoring of the application logs, infrastructure, servers, etc. Follow the escalation matrix in place, reach out to application teams if required, document the overall steps taken and communicate to all stakeholders to close the loop.
Job Responsibilities
• At least 7 yrs of application support experience for payment applications
• Strong Banking domain knowledge
• Knowledge of Wire payment processing
• Strong experience in Unix Shell/Perl scripting.
• Strong experience in automation skills
• Strong knowledge of Relational database & SQL queries
• Strong support knowledge of Kafka, Mongo DB, ELK
• Flexible to work in shifts (APAC & UK ) on rotational basis
• Expertise in ITIL processes ( Change , Incident and Problem Management) for Application Support
• Knowledge on monitoring tools like ITRS Geneos, AppDynamics , Splunk , etc
• Experience in supporting Apache or Weblogic Server or any similar Application servers.
• Knowledge of IBM MQ Series, Tomcat
• Experience in job scheduling tools like Autosys
• Demonstrated experience in identifying critical issues and troubleshooting.
• Responds to customer inquiries, resolves and closes problem tickets within the SLA
• Responds to operation monitoring events in test and production environments
• Good interpersonal, oral, and written communication skills.
• Escalates to Level 3 support as required
• Provide support on weekends for application changes and patching activities.
• Work with Various partners and Technology teams for quick restoration and ensure Application availability.
• Provide timely solution to incidents and escalate appropriately as required.
• Take the lead for the issues and drive them to closure.
• Knowledge on Java
Essential Qualification
• University degree in CSE or Equivalent.
• Experience of more than 7 years in providing application technical support.
• Knowledge and experience in ITIL processes, unix, scripting, SQL, Kafka, Mongo DB.
• Strong analytical and troubleshooting skills.
• Fluency in written and verbal communication skills
• Experience in Scripting / Automation in Linux (Shell / Perl / Python)
• Experience in supporting production and non-production environments
Desired Qualifications (optional)
Experience in Oracle, Unix, shell scripting, ITIL certification, knowledge on ITRS Geneos
Knowledge of Java, SRE automation
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, ****** orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process
Team member will be working as application technical Support role and owns the incident and problem management process in production environment for critical payment processing applications. Candidate will have continuous vigil/monitoring of the application logs, infrastructure, servers, etc. Follow the escalation matrix in place, reach out to application teams if required, document the overall steps taken and communicate to all stakeholders to close the loop.
Job Responsibilities
• At least 7 yrs of application support experience for payment applications
• Strong Banking domain knowledge
• Knowledge of Wire payment processing
• Strong experience in Unix Shell/Perl scripting.
• Strong experience in automation skills
• Strong knowledge of Relational database & SQL queries
• Strong support knowledge of Kafka, Mongo DB, ELK
• Flexible to work in shifts (APAC & UK ) on rotational basis
• Expertise in ITIL processes ( Change , Incident and Problem Management) for Application Support
• Knowledge on monitoring tools like ITRS Geneos, AppDynamics , Splunk , etc
• Experience in supporting Apache or Weblogic Server or any similar Application servers.
• Knowledge of IBM MQ Series, Tomcat
• Experience in job scheduling tools like Autosys
• Demonstrated experience in identifying critical issues and troubleshooting.
• Responds to customer inquiries, resolves and closes problem tickets within the SLA
• Responds to operation monitoring events in test and production environments
• Good interpersonal, oral, and written communication skills.
• Escalates to Level 3 support as required
• Provide support on weekends for application changes and patching activities.
• Work with Various partners and Technology teams for quick restoration and ensure Application availability.
• Provide timely solution to incidents and escalate appropriately as required.
• Take the lead for the issues and drive them to closure.
• Knowledge on Java
Essential Qualification
• University degree in CSE or Equivalent.
• Experience of more than 7 years in providing application technical support.
• Knowledge and experience in ITIL processes, unix, scripting, SQL, Kafka, Mongo DB.
• Strong analytical and troubleshooting skills.
• Fluency in written and verbal communication skills
• Experience in Scripting / Automation in Linux (Shell / Perl / Python)
• Experience in supporting production and non-production environments
Desired Qualifications (optional)
Experience in Oracle, Unix, shell scripting, ITIL certification, knowledge on ITRS Geneos
Knowledge of Java, SRE automation
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, ****** orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Senior Systems Operations Engineer position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
