Job Description
Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview
The ESO organization works with our customers and their families when they have experienced the loss of a loved one. The ESO team crosses multiple lines of business while handling multiple product relationships and ensures that the interests of both the bank and the customer are protected.
Job Description
The Estate Servicing Operations (ESO) team ensures the end-to-end deceased customer experience is coordinated from notification to the final disbursement and/or closure of the account. Working with survivors requires a special touch to ensure all transactions are handled as efficiently as possible and with kindness and sensitivity.
Responsibilities
• The associate will be responsible for facilitating enquiries made by third party vendors for BOA customers/clients
• Must understand, interpret and execute the instructions mentioned in the request form
• Deliver and manage individual targets and contribute towards process metrics
• Understand, interpret process procedures and regulations
• Follow SOPs of the process
Requirements
Education- Graduate (any stream)
Certifications If Any
Experience Range- 0-2 Years
Foundational skills-
• Average communication skills
• Strong attention to detail and ability to work both independently as well as part of team
• Willingness to learn and adapt to changes
Work Timings -11:30 AM to 8:30 PM (IST) - Time can change based on business requirement
Job Location-Mumbai
Report this listing
Typical Pay for this Type of Work
Glassdoor
₹4.1L–6.3Lper year
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₹2.4L–3.4Lper year
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4.5 - 2,7+6 reviews
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4.1 - 1,648 reviews
bankofamerica.com
More jobs at Bank of America
See web results for Bank of America
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We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview
The ESO organization works with our customers and their families when they have experienced the loss of a loved one. The ESO team crosses multiple lines of business while handling multiple product relationships and ensures that the interests of both the bank and the customer are protected.
Job Description
The Estate Servicing Operations (ESO) team ensures the end-to-end deceased customer experience is coordinated from notification to the final disbursement and/or closure of the account. Working with survivors requires a special touch to ensure all transactions are handled as efficiently as possible and with kindness and sensitivity.
Responsibilities
• The associate will be responsible for facilitating enquiries made by third party vendors for BOA customers/clients
• Must understand, interpret and execute the instructions mentioned in the request form
• Deliver and manage individual targets and contribute towards process metrics
• Understand, interpret process procedures and regulations
• Follow SOPs of the process
Requirements
Education- Graduate (any stream)
Certifications If Any
Experience Range- 0-2 Years
Foundational skills-
• Average communication skills
• Strong attention to detail and ability to work both independently as well as part of team
• Willingness to learn and adapt to changes
Work Timings -11:30 AM to 8:30 PM (IST) - Time can change based on business requirement
Job Location-Mumbai
Report this listing
Typical Pay for this Type of Work
Glassdoor
₹4.1L–6.3Lper year
Senior Team Member
Based on local employers
AmbitionBox
₹2.4L–3.4Lper year
Team Member
Bank Of America
Bank of America
Glassdoor
4.0 - 34,611 reviews
AmbitionBox
4.5 - 2,7+6 reviews
CareerBliss
4.1 - 1,648 reviews
bankofamerica.com
More jobs at Bank of America
See web results for Bank of America
FeedbackLearn more
Turn on email alerts for jobs like this
Get alerts for new jobs
💡 Quick Summary
Seeking a career-building opportunity? The Senior Team Member position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.