Process Overview*

Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan.

Job Description*

Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. Servicer-1 works on various financial transactions and non-financial service requests received from Clients/Agent banks. Loan IQ is the System of Record to process all such transactions.

Responsibilities*
• Comprehending notices/incoming requests from Client/Agent Bank/Lenders and verifying/updating details in workflow tool
• Timely and accurate assignment of requests from workflow tool to processors
• Validating payment instructions/ notices and releasing advances/wires/notices to clients, lenders & Agent Banks on Loan IQ
• Actioning on periodic rate changes, rollovers, advances, payments, conversions on Loan IQ and Fronted Letter of Credit for Large Corporates
• Updating system of record while adhering to standard operating procedure and guidelines
• Managing manual matching and timely monitoring of wire matching automation, its reporting and working on manual matching
• Understanding of General Ledger postings and past dues
• Timely action, resolution and reconciliation of financial breaks/past dues and following escalation matrix as & when needed.
• Effective communication and coordination with fellow team members, managers, and other stakeholders (agent banks/lenders).
• Timely action on preparation and distribution of Delayed Investor Funding Report to stakeholders.
• Taking ownership of assigned portfolios/service requests/transactions and ensuring service request completions within turnaround time.
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy.