Job Description: Overview Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals. We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide. Process Overview Global Payment Investigation team is part of Global Payment Operations hub at BACI. Process deals with investigation of payment related queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner. Job Description Review incoming messages from external banks/clients and index them into GIN cases as per procedure Investigate and identify root cause for an enquiry and take it to closure as per procedures Contact external banks through SWIFT correspondence messages Pass payments adjustments entries on client accounts, internal accounts & nostro accounts Follow up with external banks for details and confirmation Co-ordinate with teams onshore/offshore in day to day activities Works meticulously as per defined procedures and highlight anomalies as per recent changes in the process Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/202Cov and other admin messages Deliver with accuracy and timeliness Responsibilities The associate will report to an FLM and will be working as an IC Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner Deliver and manage individual targets and contribute towards process metrics Understand, interpret process procedures and regulations Requirements Education - Graduation/ Post Graduation (except BE, BTECH) Certifications if any : NA Experience Range - 24 - 36 months of work experience (preferred payment operations background) Foundational skills : Basic Payments knowledge Payments Certification would be added advantage Logical understanding of Payments flow Desired skills - Strong attention to detail and ability to work both independently as well as part of team Willingness to learn and adapt to changes Work Timings - 7:30am to 1:30am Rotational Job Location - Hyderabad