Job Description
Primary Details
Time Type: Part time
Worker Type: Employee
Senior Technical Claims Specialist
6 month fixed term contract
The opportunity
This role will see you managing commercial motor vehicle claims for our agency partners Mitsui Sumitomo Insurance Co. It will involve the coordination of all aspects of motor vehicle claims including the repairs to the customer vehicle, liaising with various party’s such as the client broker, agents, motor vehicle repairers, motor assessors and third party customers.
Your new role
Maintain and manage claims from start to end process utilising current knowledge of insurance guidelines and policy conditions
Setting reserves and authorising payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements
Claims settled within agreed timeframe with no policy breaches
Handling inbound calls and managing good client relationships with the insured, agents, service providers and the general public
Respond to client requests in accordance with service standards
Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
Clear and timely communication with all stakeholders
Enquiries responded to within agreed time frames
About you
Solid motor claims experience
A highly empathetic customer approach and ability to maintain a calm and professional demeanour when processing claims
An engaging and courteous phone manner with the ability to type and talk concurrently
The ability to build rapport and provide timely solutions and recommendations with diverse customers
Have strong literacy and verbal communication skills
The ability to work in a team environment
Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment
Strong computer and numeracy skills with the ability to pick up new systems quickly
Previous experience in customer service, administration and/or operational roles
An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims and industry related roles is highly advantageous but not mandatory for all areas
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2026 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 201+ and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
[email protected]
Skills:
Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support
Application Close Date: 26/04/2026 11:5+ PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Time Type: Part time
Worker Type: Employee
Senior Technical Claims Specialist
6 month fixed term contract
The opportunity
This role will see you managing commercial motor vehicle claims for our agency partners Mitsui Sumitomo Insurance Co. It will involve the coordination of all aspects of motor vehicle claims including the repairs to the customer vehicle, liaising with various party’s such as the client broker, agents, motor vehicle repairers, motor assessors and third party customers.
Your new role
Maintain and manage claims from start to end process utilising current knowledge of insurance guidelines and policy conditions
Setting reserves and authorising payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements
Claims settled within agreed timeframe with no policy breaches
Handling inbound calls and managing good client relationships with the insured, agents, service providers and the general public
Respond to client requests in accordance with service standards
Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
Clear and timely communication with all stakeholders
Enquiries responded to within agreed time frames
About you
Solid motor claims experience
A highly empathetic customer approach and ability to maintain a calm and professional demeanour when processing claims
An engaging and courteous phone manner with the ability to type and talk concurrently
The ability to build rapport and provide timely solutions and recommendations with diverse customers
Have strong literacy and verbal communication skills
The ability to work in a team environment
Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment
Strong computer and numeracy skills with the ability to pick up new systems quickly
Previous experience in customer service, administration and/or operational roles
An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims and industry related roles is highly advantageous but not mandatory for all areas
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2026 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 201+ and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
[email protected]
Skills:
Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support
Application Close Date: 26/04/2026 11:5+ PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Technical Claims Specialist position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
