Job Description
The role:
As our new Technical Motor Claims consultant, you will be providing exceptional customer service to our clients. Assisting with complex claims, you will be managing a portfolio of complicated and high value motor claims.
You will:
Have end-to-end management of a portfolio of complex, complicated or unusual motor claims files
Review each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination ensuring each claim complies with all the applicable regulations related to Motor product and processes
Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life, including making sure customers understand their claim entitlement & the claim process
Seek additional information to validate events and accurately underwrite claims and make determinations on cover
Accurate reserving, claims validations, manage claims costs, and negotiate with a variety of internal and external stakeholders
Perform detailed review of retained claims and complete a Day-1 review of all claims
Review duty of care application by customer and apply reasonable care assessment as a key part of decision making
Liaise with assessing team and suppliers to get the customers back into their pre-claim condition
Identify vulnerability experience by the customer and ensure support services are offered to enable efficient momentum on claims where vulnerability has been identified
Knowledge and Experience:
Motor Claims experience essential
Investigation experience highly desirable
Demonstrated insurance claims knowledge
Exceptional customer service skills
Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence
Broad ability to drive for results, focus on outcomes and well-developed negotiation skills
Our perks:
Toowong Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discount - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
About us:
Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING & Virgin Money.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
As our new Technical Motor Claims consultant, you will be providing exceptional customer service to our clients. Assisting with complex claims, you will be managing a portfolio of complicated and high value motor claims.
You will:
Have end-to-end management of a portfolio of complex, complicated or unusual motor claims files
Review each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination ensuring each claim complies with all the applicable regulations related to Motor product and processes
Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life, including making sure customers understand their claim entitlement & the claim process
Seek additional information to validate events and accurately underwrite claims and make determinations on cover
Accurate reserving, claims validations, manage claims costs, and negotiate with a variety of internal and external stakeholders
Perform detailed review of retained claims and complete a Day-1 review of all claims
Review duty of care application by customer and apply reasonable care assessment as a key part of decision making
Liaise with assessing team and suppliers to get the customers back into their pre-claim condition
Identify vulnerability experience by the customer and ensure support services are offered to enable efficient momentum on claims where vulnerability has been identified
Knowledge and Experience:
Motor Claims experience essential
Investigation experience highly desirable
Demonstrated insurance claims knowledge
Exceptional customer service skills
Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence
Broad ability to drive for results, focus on outcomes and well-developed negotiation skills
Our perks:
Toowong Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discount - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
About us:
Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING & Virgin Money.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Technical Motor Claims Consultant position is now open for candidates interested in the Back Office Jobs sector. This role in Toowong offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
