• Experience of using appropriate IT technology, methods, principles and equipment such as:
• Office 365
• Microsoft Office products
• Citrix
• Win8 / Win10
• Telephony Systems - TBD
• Active Directory
• MS SharePoint
• ServiceNow
• Desirable ITIL Foundation skills
• Identify and propose continual service improvements to ways of working and support processes to line manager
• A positive and proactive manner with excellent customer service skills
• Able to correctly follow documented procedures
• Excellent verbal and written communication skills
• Excellent troubleshooting / problem solving skills.
• Good planning and organisational skills
• Self-initiative and passion to provide great customer service within defined guidelines
• A general understanding and proficiency when working with all IT systems
• A ‘can-do’ attitude and a mind-set that is receptive to change
• Previous experience of providing first-line support