Job Description
Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
Your Career As a member of the Prisma Cloud Technical Documentation team, which is a part of the Product Management function, you are integral to delivering the best product experience. In the role of a technical writer specializing in API documentation, you will be working closely with engineering to help our novice and experienced customers onboard and secure their cloud applications in a quick, automated way. You will be actively involved in all stages of the release life cycle (conception, definition, development, release and post-release activities) and the tactical activities of documenting and evangelizing the features and capabilities of our Cloud Security Posture Management solution. Your effort to produce detailed and engaging content will directly contribute to helping our users adopt our APIs and to generating fewer calls to our support organization. If you have a can-do attitude and take pride in delivering API documentation that is consistent and meets the needs of your users, we invite you to join a team that strives to deliver high quality content, in a creative, fun, and inclusive atmosphere. Your Impact:
• Enrich API reference documentation and supplement it with relevant sample code for Cloud Security Posture Management. This includes documenting API endpoint descriptions, responses, requests, query parameters, and data models.
• Deliver quality content on schedule with frequent product releases.
• Represent the customer by giving feedback to development teams about the API and OpenAPI specifications.
• Partner with Developer Relations and Customer Success to ensure the API documentation provides a delightful experience for our customers.
• Collaborate with other stakeholders to set up, configure, and deploy the product and new features to understand the end-to-end workflow.
• Own the authoring and publishing processes to make content accessible to our users.
Qualifications
• Minimum 5 years of experience documenting technical content for a developer audience, including 3 years documenting REST APIs. You’re comfortable testing API requests with Postman, and you're familiar with OpenAPI/Swagger.
• Comfortable using the command line and Unix.
• Familiarity with reading and writing code in 1-2 programming languages or other technical foundations.
• Experience with source control tools (Git), bug tracking/collaboration tools (GitHub/Jira/Confluence), and build tools (GitLab).
• Proficient in Markdown.
• Experience with automating documentation publishing.
• Knowledge of cloud platforms (e.g., AWS, GCP, Microsoft Azure).
• A hands-on approach to the technology and products being documented. Keen to learn new technologies quickly, and work in a fast-paced environment.
• Ability to drive, follow, and evangelize cross-team processes, and collaborate with our customers and internal teams to improve documentation.
Additional Information
The Team
To stay ahead of the curve, it’s critical to know where the curve is and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them. Our Product Management team helps us do just that.
This team provides the behind-the-scenes support for our products by being a source of information for our Systems Engineers, staying on top of the environment we sell in and helping to implement technical solutions based on our clients' feedback and needs. As threats and technology evolve, we stay ahead to accomplish our mission.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or other legally protected characteristics.
Covid-1+ Vaccination Information for Palo Alto Networks Jobs
• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter
Your Career As a member of the Prisma Cloud Technical Documentation team, which is a part of the Product Management function, you are integral to delivering the best product experience. In the role of a technical writer specializing in API documentation, you will be working closely with engineering to help our novice and experienced customers onboard and secure their cloud applications in a quick, automated way. You will be actively involved in all stages of the release life cycle (conception, definition, development, release and post-release activities) and the tactical activities of documenting and evangelizing the features and capabilities of our Cloud Security Posture Management solution. Your effort to produce detailed and engaging content will directly contribute to helping our users adopt our APIs and to generating fewer calls to our support organization. If you have a can-do attitude and take pride in delivering API documentation that is consistent and meets the needs of your users, we invite you to join a team that strives to deliver high quality content, in a creative, fun, and inclusive atmosphere. Your Impact:
• Enrich API reference documentation and supplement it with relevant sample code for Cloud Security Posture Management. This includes documenting API endpoint descriptions, responses, requests, query parameters, and data models.
• Deliver quality content on schedule with frequent product releases.
• Represent the customer by giving feedback to development teams about the API and OpenAPI specifications.
• Partner with Developer Relations and Customer Success to ensure the API documentation provides a delightful experience for our customers.
• Collaborate with other stakeholders to set up, configure, and deploy the product and new features to understand the end-to-end workflow.
• Own the authoring and publishing processes to make content accessible to our users.
Qualifications
• Minimum 5 years of experience documenting technical content for a developer audience, including 3 years documenting REST APIs. You’re comfortable testing API requests with Postman, and you're familiar with OpenAPI/Swagger.
• Comfortable using the command line and Unix.
• Familiarity with reading and writing code in 1-2 programming languages or other technical foundations.
• Experience with source control tools (Git), bug tracking/collaboration tools (GitHub/Jira/Confluence), and build tools (GitLab).
• Proficient in Markdown.
• Experience with automating documentation publishing.
• Knowledge of cloud platforms (e.g., AWS, GCP, Microsoft Azure).
• A hands-on approach to the technology and products being documented. Keen to learn new technologies quickly, and work in a fast-paced environment.
• Ability to drive, follow, and evangelize cross-team processes, and collaborate with our customers and internal teams to improve documentation.
Additional Information
The Team
To stay ahead of the curve, it’s critical to know where the curve is and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them. Our Product Management team helps us do just that.
This team provides the behind-the-scenes support for our products by being a source of information for our Systems Engineers, staying on top of the environment we sell in and helping to implement technical solutions based on our clients' feedback and needs. As threats and technology evolve, we stay ahead to accomplish our mission.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or other legally protected characteristics.
Covid-1+ Vaccination Information for Palo Alto Networks Jobs
• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter
💡 Quick Summary
Seeking a career-building opportunity? The Senior Technical Writer position is now open for candidates interested in the Content Writer Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Content Writer Jobs is a plus.