Senior Training Manager | BPO

lease find the job description below.

Role: Sr. Manager Training

Education: Candidate should be graduate in Any Stream.

Desired Skills:

• Candidate has to be excellent in communication.

• Candidate should be working as min 2 years Manager Training and handling team of trainers and Assistant manager- Training.

• Looking for candidate from International BPOs only. Should have given training in International Voice or Chat domain for US or UK processes.

• Should be Ok working for 24*7 Working Environment.

Roles and Responsibility:

• Develop, implement, and monitor training programs within the organization.

• Supervise technical training for staff.

• Running Leadership, Soft Skills and Customer Service Training sessions

• Creating roadmaps

• Creating Induction Program for each LOB

• Working closely with the Leadership team to create Process Flowcharts

• Helping in designing of the training curriculum.