10+ years of experience in project management, operations or related field, with at least 5 years in a senior leadership role
Proven track record in developing and implementing operational processes and systems
Experience working within Content Marketing, Social Media Marketing, Creative, Insights & Analytics or Public Relations
Experience in service delivery, capacity planning, resource management, and forecasting
Change management and internal communications experience is a benefit
Excellent project management skills with proficiency in relevant software (e.g., Asana, Monday.com, Wrike, Kantata)
Bachelor's degree in Business Administration, Project Management, Marketing, Communications, or related field; MBA preferred


Personal Attributes

Strategic thinker with strong analytical and problem-solving skills
Detail-oriented with the ability to see the big picture
Excellent communication and interpersonal skills, able to build trust quickly and effect change with relationship building, not just process deployment
Adaptable and resilient in a fast-paced, changing environment
WIllingness to try, fail and try again: A lot of the approaches introduced by this role will be new to Highwire, and may not find their footing first time
Results-driven with a focus on efficiency and quality
Strong leadership abilities with a talent for mentoring and developing team