Job Description
Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Principal Accountabilities: Key activities and decision making areas
Impact on the Business / Function
• Execution at pace of activities designed to meet or exceed the growth objectives of WPB, with particular focus on new customer acquisitions, customer engagement, and balance build.
• Management of differentiated Products and propositions which drive value and supports delivery of the WPB Strategy, P&L, and Balance Sheet objectives. Accountable for P&L delivery and portfolio optimization including active pricing and margin management to optimize balance sheet performance.
• Close collaboration with market senior team, key market stakeholders, and Regional Asia Cards teams to deliver results. Ensure that the Retail Products team can harness the collaboration and support from all relevant parties.
• Maintain close understanding of market trends and client needs in order to manage product value propositions, portfolio management strategies, sales strategy optimization to remain competitive in the market
Customers / Stakeholders
• Owns end-to-end customer journey across all lending products and works with digital (local and global), operations, IT and servicing teams to enhance customer experience and improve sales efficiency
• Champions a customer value driven approach to all products
• Ensure products meet defined internal hurdles including fair value exchange (FVE).
• Continually reassess operational risks related to Cards Products and inherent risk in business, taking account of changing economic / market conditions, legal & regulatory requirements, operating procedures & practices, management changes and new technology.
• Establish and maintain a market presence through active participation in industry associations
Leadership & Teamwork
• Lead and develop an effective team through communication, performance management, career development plans and reward/recognition practices.
• Execute Asia Cards competency development framework in the market team, developing top talent in the industry
• Provide guidance to staff by properly prioritizing initiatives based on impact to WPB Business and Asia Cards while ensuring timely implementation
• Interact with senior business managers to identify peer company best-in-class service practices & technologies to improve customer growth and service experience
• Cultivate an environment that supports diversity and reflects the HSBC brand
Operational Effectiveness & Control
• Ensure Cards related processes comply with local regulations, HSBC group policies/FIMs, and internal procedures
• Compliance with regulatory procedures, also meeting all cross-border requirements
• Ability to evidence on demand adherence to relevant procedures and completion of all First Line of Defense risk management tasks relevant to Cards
• Timely implementation of internal and external audit points, including issues raised by monitors and external regulators
• Consistent and timely identification, escalation and mitigation of top and emerging risks
• Continual reassessment of operational risks associated with the role and inherent in the business
Major Challenges
• India is a dynamic country with large unbanked population. The local government is supporting development of the banking and financial industry and this results in regulatory changes and as the economy continues to grow knowledge and experience is required to comprehend and implement relevant business changes.
• The challenge is to continue growing the Unsecured Lending Business in the face of fierce competition, decreasing market share, FinTech competitors, and customer behavior changes.
• Knowledge and experience is also a key factor to execute strategies to leverage the global brand and local channels, creating value and competitive advantage in our target markets and in partnership with colleagues within the WPB Leadership Team to deliver a truly differentiated service and product proposition.
• The challenge is also relying on the understanding of the local market and incorporate it with Asia Cards framework to work collectively with colleagues and key stakeholders and optimize use of the Group’s resources and scale to gain competitive advantage.
Role Context
• India is a high growth, high potential country with highly active and vigilant regulator; regulations can trigger swift or unexpected changes.
• The banking population is price sensitive, value-seeking, and increasingly sophisticated compared to more developed economies in Asia.
• The bank environment is dominated by local large players and a very small number of international banks.
• The Head of Cards works in this very dynamic market with an aim to:
• Increase our credit card market shares in terms of number of customers
• Deliver portfolio performance
• Develop and maintain a market leading set of credit card propositions
• Maintain best in class in customer service and sales activity management
Requirements
• University (BA) or (BS)
• Post Graduate (Masters)
• Minimum of ten years proven banking experience including a minimum of four years proven senior management experience or equivalent. Local market knowledge and experience is preferred.
• Minimum of a bachelor’s degree in marketing, business, related field or equivalent experience.
• Strong managerial, planning, analytical, communications, decision-making, lateral thinking, influencing, interpersonal and project management skills.
• Thorough understanding of customer segmentation and management techniques, as well as the businesses and products supported and the regulations impacting them
• Proven track record of communicating effectively within the organization and with customer groups.
• Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at senior levels within the organization
• Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.
• Strong knowledge of the customer service concept and its impact on customer relationships.
• Strong ability to credibly interact with senior management
Additional Information
• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as require,
Useful Link
Link to Careers Site: Click HERE
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Principal Accountabilities: Key activities and decision making areas
Impact on the Business / Function
• Execution at pace of activities designed to meet or exceed the growth objectives of WPB, with particular focus on new customer acquisitions, customer engagement, and balance build.
• Management of differentiated Products and propositions which drive value and supports delivery of the WPB Strategy, P&L, and Balance Sheet objectives. Accountable for P&L delivery and portfolio optimization including active pricing and margin management to optimize balance sheet performance.
• Close collaboration with market senior team, key market stakeholders, and Regional Asia Cards teams to deliver results. Ensure that the Retail Products team can harness the collaboration and support from all relevant parties.
• Maintain close understanding of market trends and client needs in order to manage product value propositions, portfolio management strategies, sales strategy optimization to remain competitive in the market
Customers / Stakeholders
• Owns end-to-end customer journey across all lending products and works with digital (local and global), operations, IT and servicing teams to enhance customer experience and improve sales efficiency
• Champions a customer value driven approach to all products
• Ensure products meet defined internal hurdles including fair value exchange (FVE).
• Continually reassess operational risks related to Cards Products and inherent risk in business, taking account of changing economic / market conditions, legal & regulatory requirements, operating procedures & practices, management changes and new technology.
• Establish and maintain a market presence through active participation in industry associations
Leadership & Teamwork
• Lead and develop an effective team through communication, performance management, career development plans and reward/recognition practices.
• Execute Asia Cards competency development framework in the market team, developing top talent in the industry
• Provide guidance to staff by properly prioritizing initiatives based on impact to WPB Business and Asia Cards while ensuring timely implementation
• Interact with senior business managers to identify peer company best-in-class service practices & technologies to improve customer growth and service experience
• Cultivate an environment that supports diversity and reflects the HSBC brand
Operational Effectiveness & Control
• Ensure Cards related processes comply with local regulations, HSBC group policies/FIMs, and internal procedures
• Compliance with regulatory procedures, also meeting all cross-border requirements
• Ability to evidence on demand adherence to relevant procedures and completion of all First Line of Defense risk management tasks relevant to Cards
• Timely implementation of internal and external audit points, including issues raised by monitors and external regulators
• Consistent and timely identification, escalation and mitigation of top and emerging risks
• Continual reassessment of operational risks associated with the role and inherent in the business
Major Challenges
• India is a dynamic country with large unbanked population. The local government is supporting development of the banking and financial industry and this results in regulatory changes and as the economy continues to grow knowledge and experience is required to comprehend and implement relevant business changes.
• The challenge is to continue growing the Unsecured Lending Business in the face of fierce competition, decreasing market share, FinTech competitors, and customer behavior changes.
• Knowledge and experience is also a key factor to execute strategies to leverage the global brand and local channels, creating value and competitive advantage in our target markets and in partnership with colleagues within the WPB Leadership Team to deliver a truly differentiated service and product proposition.
• The challenge is also relying on the understanding of the local market and incorporate it with Asia Cards framework to work collectively with colleagues and key stakeholders and optimize use of the Group’s resources and scale to gain competitive advantage.
Role Context
• India is a high growth, high potential country with highly active and vigilant regulator; regulations can trigger swift or unexpected changes.
• The banking population is price sensitive, value-seeking, and increasingly sophisticated compared to more developed economies in Asia.
• The bank environment is dominated by local large players and a very small number of international banks.
• The Head of Cards works in this very dynamic market with an aim to:
• Increase our credit card market shares in terms of number of customers
• Deliver portfolio performance
• Develop and maintain a market leading set of credit card propositions
• Maintain best in class in customer service and sales activity management
Requirements
• University (BA) or (BS)
• Post Graduate (Masters)
• Minimum of ten years proven banking experience including a minimum of four years proven senior management experience or equivalent. Local market knowledge and experience is preferred.
• Minimum of a bachelor’s degree in marketing, business, related field or equivalent experience.
• Strong managerial, planning, analytical, communications, decision-making, lateral thinking, influencing, interpersonal and project management skills.
• Thorough understanding of customer segmentation and management techniques, as well as the businesses and products supported and the regulations impacting them
• Proven track record of communicating effectively within the organization and with customer groups.
• Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at senior levels within the organization
• Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.
• Strong knowledge of the customer service concept and its impact on customer relationships.
• Strong ability to credibly interact with senior management
Additional Information
• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as require,
Useful Link
Link to Careers Site: Click HERE
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
💡 Quick Summary
Seeking a career-building opportunity? The Senior Vice President Head Credit Cards position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.