Job Description
Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking an experienced professional to join the [Customer Propositions] team.
Principal Responsibilities
• The incumbent will be responsible for the design and implementation of the Premier proposition for HSBC India. Additionally, the role holder will be responsible for contributing to the Global Private Banking proposition for its launch in H1 ’23.
• The target customer group includes HNW, C-Suite and Mass Affluent customers and International customers comprising International Executives, Mariners, & OI customers based overseas across key corridors.
• The role holder will be responsible for all aspects of the Premier proposition, and will drive the ongoing development, enhancement and implementation of a compelling customer proposition that supports the WPB business strategy across the HNW and Mass Affluent target groups.
• The role holder is required to support & manage initiatives that contribute to the proposition achieving optimal returns, whilst representing the customer voice at the heart of the proposition, utilizing external benchmarking and customer insights and research.
• Focus on top customer journeys to ensure that the proposition is relevant and addresses the highest impact areas from a customer experience perspective
• Work closely with Analytics, Finance, and Product teams, to build a compelling customer life cycle management framework that drives early digital adoption, cross-sell, product activation with an aim to set customers on the path to use HSBC as the primary institution for their banking needs.
• Work closely with Marketing to develop sales enablers like pitchbooks, brochures, elevator pitches for frontline teams to aid them in new customer acquisition and cross-sell initiative
• Adopt a data and customer insights led approach to create a world class experience for the target group tracked through NPS for the segment
• Ensuring that all aspects of the propositions comply with local regulations, HSBC group policies and internal procedures.
Requirements
Minimum Graduation or as required for the role, whichever is higher
• The job holder should possess experience in leading high performance teams preferably with a minimum of 2 years’ experience in designing and implementing propositions for one or more of the following segments - HNW/Mass Affluent / NR.
• This is a team role that requires strong leadership, strategic planning and problem-solving skills
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences. Strong presentation skills required.
• Ability to think out of the box and be confident to influence and engage people across all levels and teams
• Ability to interpret diverse management information and use effectively to tell a customer focused story
• Skills of building effective networks across business areas, developing relationships based on mutual trust and ability to work in cross-functional teams
Useful Link
Link to Careers Site: Click HERE
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking an experienced professional to join the [Customer Propositions] team.
Principal Responsibilities
• The incumbent will be responsible for the design and implementation of the Premier proposition for HSBC India. Additionally, the role holder will be responsible for contributing to the Global Private Banking proposition for its launch in H1 ’23.
• The target customer group includes HNW, C-Suite and Mass Affluent customers and International customers comprising International Executives, Mariners, & OI customers based overseas across key corridors.
• The role holder will be responsible for all aspects of the Premier proposition, and will drive the ongoing development, enhancement and implementation of a compelling customer proposition that supports the WPB business strategy across the HNW and Mass Affluent target groups.
• The role holder is required to support & manage initiatives that contribute to the proposition achieving optimal returns, whilst representing the customer voice at the heart of the proposition, utilizing external benchmarking and customer insights and research.
• Focus on top customer journeys to ensure that the proposition is relevant and addresses the highest impact areas from a customer experience perspective
• Work closely with Analytics, Finance, and Product teams, to build a compelling customer life cycle management framework that drives early digital adoption, cross-sell, product activation with an aim to set customers on the path to use HSBC as the primary institution for their banking needs.
• Work closely with Marketing to develop sales enablers like pitchbooks, brochures, elevator pitches for frontline teams to aid them in new customer acquisition and cross-sell initiative
• Adopt a data and customer insights led approach to create a world class experience for the target group tracked through NPS for the segment
• Ensuring that all aspects of the propositions comply with local regulations, HSBC group policies and internal procedures.
Requirements
Minimum Graduation or as required for the role, whichever is higher
• The job holder should possess experience in leading high performance teams preferably with a minimum of 2 years’ experience in designing and implementing propositions for one or more of the following segments - HNW/Mass Affluent / NR.
• This is a team role that requires strong leadership, strategic planning and problem-solving skills
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences. Strong presentation skills required.
• Ability to think out of the box and be confident to influence and engage people across all levels and teams
• Ability to interpret diverse management information and use effectively to tell a customer focused story
• Skills of building effective networks across business areas, developing relationships based on mutual trust and ability to work in cross-functional teams
Useful Link
Link to Careers Site: Click HERE
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
💡 Quick Summary
Seeking a career-building opportunity? The Senior Vice President | Premier position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.