Senior Waiter

The Hotel Britomart

Smart, soulful and contemporary, The Hotel Britomart welcomes guests to the best of downtown waterfront Auckland. New Zealand’s first 5 Green Star hotel has 104 beautiful timber-lined, cocoon-like rooms and luxurious suites with New Zealand art, custom features and bespoke amenities. Downstairs, in the beautiful surrounds of the heritage buildings is kingi, a restaurant that also celebrates sustainability and provides exceptional cuisine and hospitality for the public and guests of The Hotel Britomart.

We are seeking a capable and experienced professional to join The Hotel Britomart in the position of a Senior Waiter.

You will thrive on immersing yourself in the brand, hotel operations and be proud to be part of The Hotel Britomart team.The role will reporting to the Food and Beverage Manager.

To be successful in this role you will have to :

Respond to guests’ needs by welcoming and guiding their enquiries efficiently.
Deliver great guests experiences by following the sequence of service.
Possess good menu knowledge to recommend dishes and guide guests’ decisions.
Perform table service by taking orders and playing them through micros.
Proficient and efficient in all food and drink delivery processes.
Continually monitor the guests’ progress, ensuring needs are met and exceeded.
Manage your section, developing awareness of the immediate area and the greater restaurant space.
Gather guests’ feedback and pass onto supervisor/manager.
Ensure the maintenance to consistent and open communication lines in all relevant matters such as guest feedback and special requests, timing, and low stock.
Maintain general cleanliness of the restaurant and bar areas.
Assist with set up and pack down of conferences and events.
Assist with the servicing of conferences and events, using the BEO as the reference for timing and meal specifications.
Communication: be clear, friendly, and concise.
Contribute to cultivating a team spirit by working well independently and as part of the team.
Participate in helping in other departments when required.
Attend and actively participate in training programs as required.
Put into practice in the business all The Hotel Britomart training that has been completed.
Demonstrate a working knowledge of hotel in-house facilities, service specifics, hours of operation, and local attractions to assist with guest enquiries.
Cross train in all different food & beverage outlets where possible to increase flexibility and efficiency.
Ensure the company code of conduct and team handbook are adhered to.
Understand relevant departmental policies and procedures and abide by these team member guidelines at all times.
Perform all opening and closing duties of the outlet as required.
Prepare for all service periods and ensure outlet is set up as per departmental guidelines.
Know and adhere to the Responsible Service of ******* and Food Handlers Guidelines.
Ensure all areas of F&B are clean and organised.
Have a full understanding of emergency procedures.
Understand The Hotel Britomart Work Health & Safety policies and procedures and abide by them at all times.
Ensure all Work Health & Safety procedures are adhered to within the Department.
Report hazards, near misses and accidents at the workplace immediately.
Ensure correct The Hotel Britomart policies and procedures are adhered to for stores, cash, premises, team members, equipment and chemicals is implemented and maintained in accordance with The Hotel Britomart policies and procedures.
Ensure guest security and privacy is maintained at all times.