Job Description
Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses.
Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible.
We do this with an omnichannel digital presence platform and add to it as much or as little design and service as businesses need to help them engage everywhere their customers are.
Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies.
Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018, Best use of search in 2026.
Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest growing companies and an Inc.
5,000 company. Roles and Responsibility
Roles and Responsibility
• Work with Milestone's customer success managers and product team to identify and prioritize issues and enhancements which need to be taken up by the Product Team.
• Document each customer interaction using our ticket management system.
• Focus on achieving customer’s expected outcomes leading to highly satisfied customers.
• Meet or exceed internal and external service level agreements (SLA). Provide superior service and support to the Milestone’s customer base.
• Interact with customer via phone, email or chat to understand their specific requirements.
• Program and QA minor changes to customer websites per their requirements
• Answer questions and queries customers have regarding Milestone’s products and services.
• Troubleshoot and fix issues with the customer’s website infrastructure or digital.
• marketing products / tools
• Provide ongoing, regular updates to customers to keep them appraised of progress toward solution.
• For more complex requirements, escalate to the next level to get them addressed, while maintaining ownership of the ticket and communication with customers
• Participate in the creation of proactive measures to anticipate and / or remove the need for traditional service and support.
• Support team members when necessary
• Participate in rotational off hours and on call support on weekends and holiday
Required Skills / Experience :
• Proven SEO experience
• Solid understanding of On-page and technical audits
• In-depth knowledge of website research tools (e.g, Search Console, Screamingfrog, SEMRush, Ahrefs)
• Up to date with the latest trends and best practices in SEO
• Knowledge of Core Web Vitals, Page Experience is a plus.Strong customer empathy and customer handling skills
• Exposure to digital marketing
• Analyzes SEO traffic metrics such as search engine referrals and keyword rankings.
• Excellent written and oral communication skills.
• Excellent interpersonal skills
• Analytical problem solver with critical thinking capability
• HTML, CSS, JavaScript, testing / debugging, and browser tools knowledge is a plus.
• Capability to multi-task
• Bachelor’s degree in Technology, preferably Computer Science
• Willingness to work during US working hours
Preferred Knowledge, Skills, Abilities, And Background :
• Experience in working with international customers especially in North America
• Familiarity with CRM or incident tracking and management systems
• Experience in a start-up company or a multi-national company
Top Reasons to work for Milestone
• SPEED : We have the fastest and only SEO-first CMS on the market
• VOICE : A seat at the executive table and a significant remit of responsibility
• COMPANY POSITION : Joining a company that is poised to capitalize on the accelerating digital transformation
• GROW : Great place to learn with phenomenal growth opportunity
• IMPACT : Create an impact through the thought leadership you bring to the team
• ETHICS : A principled and values-based culture
• STIMULATION : Exciting and innovative work environment
Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible.
We do this with an omnichannel digital presence platform and add to it as much or as little design and service as businesses need to help them engage everywhere their customers are.
Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies.
Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018, Best use of search in 2026.
Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest growing companies and an Inc.
5,000 company. Roles and Responsibility
Roles and Responsibility
• Work with Milestone's customer success managers and product team to identify and prioritize issues and enhancements which need to be taken up by the Product Team.
• Document each customer interaction using our ticket management system.
• Focus on achieving customer’s expected outcomes leading to highly satisfied customers.
• Meet or exceed internal and external service level agreements (SLA). Provide superior service and support to the Milestone’s customer base.
• Interact with customer via phone, email or chat to understand their specific requirements.
• Program and QA minor changes to customer websites per their requirements
• Answer questions and queries customers have regarding Milestone’s products and services.
• Troubleshoot and fix issues with the customer’s website infrastructure or digital.
• marketing products / tools
• Provide ongoing, regular updates to customers to keep them appraised of progress toward solution.
• For more complex requirements, escalate to the next level to get them addressed, while maintaining ownership of the ticket and communication with customers
• Participate in the creation of proactive measures to anticipate and / or remove the need for traditional service and support.
• Support team members when necessary
• Participate in rotational off hours and on call support on weekends and holiday
Required Skills / Experience :
• Proven SEO experience
• Solid understanding of On-page and technical audits
• In-depth knowledge of website research tools (e.g, Search Console, Screamingfrog, SEMRush, Ahrefs)
• Up to date with the latest trends and best practices in SEO
• Knowledge of Core Web Vitals, Page Experience is a plus.Strong customer empathy and customer handling skills
• Exposure to digital marketing
• Analyzes SEO traffic metrics such as search engine referrals and keyword rankings.
• Excellent written and oral communication skills.
• Excellent interpersonal skills
• Analytical problem solver with critical thinking capability
• HTML, CSS, JavaScript, testing / debugging, and browser tools knowledge is a plus.
• Capability to multi-task
• Bachelor’s degree in Technology, preferably Computer Science
• Willingness to work during US working hours
Preferred Knowledge, Skills, Abilities, And Background :
• Experience in working with international customers especially in North America
• Familiarity with CRM or incident tracking and management systems
• Experience in a start-up company or a multi-national company
Top Reasons to work for Milestone
• SPEED : We have the fastest and only SEO-first CMS on the market
• VOICE : A seat at the executive table and a significant remit of responsibility
• COMPANY POSITION : Joining a company that is poised to capitalize on the accelerating digital transformation
• GROW : Great place to learn with phenomenal growth opportunity
• IMPACT : Create an impact through the thought leadership you bring to the team
• ETHICS : A principled and values-based culture
• STIMULATION : Exciting and innovative work environment
💡 Quick Summary
Seeking a career-building opportunity? The SEO Analyst position is now open for candidates interested in the MIS Executive sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.